Chapter 03. Complaints

This chapter applies to complaints filed under Public Utilities Article, §3-102, Annotated Code of Maryland, against public service companies subject to the jurisdiction of this Commission, which allege a violation of the Public Service Commission's law, orders, or regulations.

This chapter also governs disputes appealed to the Commission under COMAR 20.32.

The name of the public service company which is the subject of the complaint;

The name and address of the complainant;

The name and address of the complainant's attorney, if any;

A detailed description of the act, omission, or matter complained of, with relevant supporting documentation;

Specific reference to the law, regulation, or order that is alleged to have been violated, and the basis for the allegation; and

Other facts or matters relevant to the complaint that may be required by the Public Utilities Article, Annotated Code of Maryland, or necessary to fully acquaint the Commission with the details of the complaint.

When a complaint is received, the Commission may:

If the Commission issues a satisfy or answer order, the public service company shall respond within 20 days or a time period prescribed by the Commission.

A public service company shall promptly notify the Commission if it satisfies a complaint before the time allowed in a satisfy or answer order.

After investigation or expiration of the time allowed for satisfaction or answer, the Commission may:

Determine whether relief should be granted based on the information submitted by the complainant/appellant, the public service company, and the investigation of the Consumer Affairs Division;

Dismiss the appeal if it fails to state a claim upon which relief can be granted; or

Conduct further investigations, proceedings, or hearings as necessary.