# COMAR Title 20 — Public Service Commission

## Subtitle 30 — Customer Deposits, Late Payment Charges, and Customers' Rights Pamphlet

### Chapter 03 — Late Payment Charges

#### Regulation .04 Practices to be Extended to Customers.

*COMAR 20.30.03.04*

Each gas, electric, gas and electric, or telephone company utilizing late payment charge provisions, policies, or practices shall extend to its customers the following practices in relation to the application of late payment charges:

A. An allowance shall be made for conflicting governmental and company holidays;

B. Consideration shall be given by the utilities for an extension of the due date when, within the discretion of the company, conditions warrant, such as hardship, claims of late delivery of bill, etc.