Regulation .02 Contents of Pamphlet.
Regulation .02 Contents of Pamphlet.LinkCopy Citation
The pamphlet shall contain, at a minimum, a statement or description of the following information:
A.
Service application procedures including a provision permitting more than one individual in a dwelling unit to request classification as a customer and to be listed on the service account;
B.
Billing procedures, including the late payment charges;
C.
Methods for customers to verify billing accuracy;
D.
Explanation of the utility's fuel adjustment clause, or purchased gas clause, or both;
E.
Explanation of seasonal rate differentials;
F.
Customer payment policies, including a general summary of alternate payment plans and the Winter Heating Protection Program;
G.
Security deposit policies;
H.
The Termination Policy Statement as set forth in COMAR 20.31.01.06;
I.
Inquiry, service, and complaint procedures;
J.
Information on the Maryland Energy Assistance Program and on access to other programs to assist low-income customers;
K.
Other pertinent information including the telephone number of the Consumer Affairs Division;
L.
Information on the utility's bill extender plan;
M.
The residential rate schedules available; and
N.
For electric utilities and combination electric and gas utilities only:
(1)
A summary of the reports required by COMAR 20.50.07.06, including explanations of the reliability indices; and
(2)
Instructions for how customers can request reliability indices for their electric service.