The pamphlet shall contain, at a minimum, a statement or description of the following information: Service application procedures including a provision permitting more than one individual in a dwelling unit to request classification as a customer and to be listed on the service account; Billing procedures, including the late payment charges; Methods for customers to verify billing accuracy; Explanation of the utility's fuel adjustment clause, or purchased gas clause, or both; Explanation of seasonal rate differentials; Customer payment policies, including a general summary of alternate payment plans and the Winter Heating Protection Program; Security deposit policies; The Termination Policy Statement as set forth in COMAR 20.31.01.06; Inquiry, service, and complaint procedures; Information on the Maryland Energy Assistance Program and on access to other programs to assist low-income customers; Other pertinent information including the telephone number of the Consumer Affairs Division; Information on the utility's bill extender plan; The residential rate schedules available; and For electric utilities and combination electric and gas utilities only: A summary of the reports required by COMAR 20.50.07.06, including explanations of the reliability indices; and Instructions for how customers can request reliability indices for their electric service.