<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".06" citation="COMAR 20.31.01.06" title_num="20" subtitle_num="31" chapter_num="01" heading="Termination Policy Statement.">
  <paragraph num="A.">
    <text>Each utility shall include a termination policy statement as a separately identified part of the Customer Rights Pamphlet required by COMAR 20.30.04 Customers' Rights Pamphlet.</text>
  </paragraph>
  <paragraph num="B.">
    <text>This statement shall include, at a minimum, the following information:</text>
    <paragraph num="(1)">
      <text>The permissible grounds for termination of service;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>A statement of the procedures for terminating and reconnecting a customer's service;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>A statement that the customer may designate a third party to receive termination notices;</text>
    </paragraph>
    <paragraph num="(4)">
      <text>A statement that the customer may notify the utility if the customer or an occupant of the customer's residence is elderly, is handicapped, is seriously ill, relies upon life-support equipment, or has any existing condition for which a termination of service would be a threat to life, health, or safety.</text>
    </paragraph>
    <paragraph num="(5)">
      <text>A statement of the customer's rights and remedies in termination proceedings, which shall include the information required by Regulation .06 Text of Notices of Termination under COMAR 20.31.02 Terminations;</text>
    </paragraph>
    <paragraph num="(6)">
      <text>A statement that alternate payment plans are offered by the utility; and</text>
    </paragraph>
    <paragraph num="(7)">
      <text>A statement describing the Utility Service Protection Program under COMAR 20.31.05.</text>
    </paragraph>
  </paragraph>
</regulation>