Regulation .03 Utility Service Protection Program.
Regulation .03 Utility Service Protection Program.LinkCopy Citation
A.
Each utility under the jurisdiction of the Public Service Commission shall provide and administer a Utility Service Protection Program consistent with these regulations.
B.
Each utility shall establish and offer its Utility Service Protection Program before November 1 of each year.
C.
Before November 1 of each year, each utility shall advise customers of the availability of the Utility Service Protection Program through all of the following:
(1)
Bill inserts in September and October which provide a description of the Utility Service Protection Program.
(2)
Either a Customer Rights Pamphlet which includes a general summary of the Utility Service Protection Program or a separate pamphlet explaining the Utility Service Protection Program.
(3)
Normal collection procedures.
(4)
A letter to all electric and gas heating customers whose service was terminated since the last heating season and not reconnected. The letter should include:
(a)
The provisions of the Utility Service Protection Program;
(b)
The amount of the customer's arrearage;
(c)
The conditions for service reconnection under Regulation .08; and
(d)
Information regarding the availability and sources of assistance for which the customer may qualify.
(5)
Other reasonable promotional efforts.