# COMAR Title 20 — Public Service Commission

## Subtitle 31 — Terminations of Service

### Chapter 05 — Utility Service Protection Program

#### Regulation .03 Utility Service Protection Program.

*COMAR 20.31.05.03*

A. Each utility under the jurisdiction of the Public Service Commission shall provide and administer a Utility Service Protection Program consistent with these regulations.

B. Each utility shall establish and offer its Utility Service Protection Program before November 1 of each year.

C. Before November 1 of each year, each utility shall advise customers of the availability of the Utility Service Protection Program through all of the following:

  (1) Bill inserts in September and October which provide a description of the Utility Service Protection Program.

  (2) Either a Customer Rights Pamphlet which includes a general summary of the Utility Service Protection Program or a separate pamphlet explaining the Utility Service Protection Program.

  (3) Normal collection procedures.

  (4) A letter to all electric and gas heating customers whose service was terminated since the last heating season and not reconnected. The letter should include:

    (a) The provisions of the Utility Service Protection Program;

    (b) The amount of the customer's arrearage;

    (c) The conditions for service reconnection under Regulation .08; and

    (d) Information regarding the availability and sources of assistance for which the customer may qualify.

  (5) Other reasonable promotional efforts.