# COMAR Title 20 — Public Service Commission

## Subtitle 45 — Service Supplied by Telephone Companies

### Chapter 04 — Customer Relations

#### Regulation .14 Underlying Provider Notice of Utility Payment Failure.

*COMAR 20.45.04.14*

A. Required Notice.

  (1) If a utility fails to pay an undisputed bill of an underlying provider within 30 days of the due date, the underlying provider shall notify the Commission in writing and provide a copy of the notice to the utility.

  (2) The underlying provider's notice required under §A(1) of this regulation shall contain:

    (a) The name, address, and telephone number of the utility failing to make payment and contact information for the failing utility's account representative;

    (b) The nature of the service or facility of the underlying provider;

    (c) The location of the service or facility; and

    (d) The number of days that payment is past due.

B. Commission Action. If the Commission receives the notice required under §A of this regulation, the Commission may:

  (1) Find that the utility is in jeopardy of discontinuing service; or

  (2) Require the utility to provide periodic reports to demonstrate that it is financially capable of continuing to provide service without interruption.