# COMAR Title 20 — Public Service Commission

## Subtitle 50 — Service Supplied by Electric Companies

### Chapter 12 — Service Quality and Reliability Standards

#### Regulation .07 Downed Wire Response Standard.

*COMAR 20.50.12.07*

A. Considering data for normal and major outage event conditions for a calendar year, each utility shall respond to a government emergency responder guarded downed electric utility wire within 3 hours after notification by a fire department, police department, or 911 emergency dispatcher at least 90 percent of the time.

B. If a utility fails to satisfy the standard in §A of this regulation during the previous calendar year, it shall provide a corrective action plan, preferably in its annual performance report but by no later than April 1.

C. Each utility shall coordinate its response to a government emergency responder guarded downed electric wire consistent with any program established by a fire department, police department, or 911 emergency dispatcher.

D. Each utility shall exercise reasonable care to reduce the potential hazard caused by a downed electric wire to which its employees, its customers, and the general public may be subjected.