Regulation .06 Cancellation of Supply Service.
Regulation .06 Cancellation of Supply Service.LinkCopy Citation
A.
Except as provided under §D of this regulation or in a tariff regarding supplier default, a utility may remove a customer from supplier services only if directed by a supplier, subject to applicable bankruptcy law.
B.
A supplier shall process a customer's request to cancel supply services not later than the end of the second utility business day after the customer's cancellation request.
C.
A supplier shall notify the customer's utility of a drop by electronic transaction within the time period specified in §B of this regulation.
D.
Customer Cancellation.
(1)
After the third utility business day following a customer request for a supplier to cancel supply service, the customer may contact the utility to verify that the cancellation request submitted by the supplier has been processed by the utility.
(2)
If a customer's cancellation request has not been processed by the customer's utility, and the customer requests cancellation of supplier service, the utility shall process a cancellation.
E.
Supplier-Consolidated Billing-Nonpaying Customer.
(1)
A supplier providing supplier-consolidated billing services shall provide a nonpaying customer a minimum of 3 days notice before cancellation of the customer’s contract.
(2)
A supplier’s notice to a nonpaying customer under §E(1) of this regulation shall include:
(a)
The total amount due;
(b)
The date by which the payment is due to the supplier;
(c)
The date on or after which the supplier will transmit the drop request to the utility if payment is not received; and
(d)
The telephone number at which the supplier representatives who handle payment arrangements, payment plans, and customer complaints may be reached.
F.
A customer may designate a third party to receive a notice of drop for nonpayment as required in §E(2) of this regulation on the customer's behalf.