<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".08" citation="COMAR 20.53.08.08" title_num="20" subtitle_num="53" chapter_num="08" heading="Customer Rights Pamphlet.">
  <paragraph num="A.">
    <text>A supplier providing supplier-consolidated billing shall prepare a pamphlet for customers that summarizes the rights and responsibilities of a customer receiving supplier-consolidated billing services.</text>
  </paragraph>
  <paragraph num="B.">
    <text>The contents of the customer rights pamphlet required under §A of this regulation shall be provided on a form approved by the Commission.</text>
  </paragraph>
  <paragraph num="C.">
    <text>The pamphlet shall be mailed or, with the customer’s consent, delivered by electronic means to each customer of the supplier:</text>
    <paragraph num="(1)">
      <text>Together with the contract and contract summary;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>When a customer’s billing method changes to supplier-consolidated billing services from another billing method;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Upon the customer’s request; and</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Each October of each subsequent year the customer is with the supplier.</text>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>The delivery of the pamphlet in §C of this regulation does not alter the requirements of delivery for other materials required by regulation or law.</text>
  </paragraph>
</regulation>