Regulation .05 Agent Identification; Misrepresentation.
Regulation .05 Agent Identification; Misrepresentation.LinkCopy Citation
A.
A supplier shall issue an identification badge to agents to be worn when conducting door-to-door activities or appearing at public events on behalf of a supplier. The badge shall:
(1)
Accurately identify the supplier, its trade name and logo;
(2)
Display the agent’s photograph;
(3)
Display the agent’s full name;
(4)
Be prominently displayed; and
(5)
Display a customer service phone number for the supplier.
B.
Upon first contact with a customer, an agent shall:
(1)
Identify the supplier that he represents; and
(2)
State that he is not working for and is independent of the customer’s local distribution company.
C.
When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo, that suggests a relationship that does not exist with a utility, government agency, or another supplier.
D.
A supplier may not use the name, bills, marketing materials, or consumer education materials of another supplier, regulated utility, or government agency in a way that suggests a relationship that does not exist.
E.
A supplier or supplier agent may not say or suggest to a customer that a utility customer is required to choose a competitive energy supplier.