# COMAR Title 20 — Public Service Commission

## Subtitle 53 — Competitive Electricity Supply

### Chapter 10 — Supplier-Agent Relations

#### Regulation .05 Agent Identification; Misrepresentation.

*COMAR 20.53.10.05*

A. A supplier shall issue an identification badge to agents to be worn when conducting door-to-door activities or appearing at public events on behalf of a supplier. The badge shall:

  (1) Accurately identify the supplier, its trade name and logo;

  (2) Display the agent’s photograph;

  (3) Display the agent’s full name;

  (4) Be prominently displayed; and

  (5) Display a customer service phone number for the supplier.

B. Upon first contact with a customer, an agent shall:

  (1) Identify the supplier that he represents; and

  (2) State that he is not working for and is independent of the customer’s local distribution company.

C. When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo, that suggests a relationship that does not exist with a utility, government agency, or another supplier.

D. A supplier may not use the name, bills, marketing materials, or consumer education materials of another supplier, regulated utility, or government agency in a way that suggests a relationship that does not exist.

E. A supplier or supplier agent may not say or suggest to a customer that a utility customer is required to choose a competitive energy supplier.