Notice. Except as permitted in §§D and G of this regulation, a supplier shall provide the customer with notice at least 30 days before expiration or cancellation of a supply contract. Contents of Notice. The supplier's expiration or cancellation notice required under §A of this regulation shall include: Final bill payment instructions; A statement informing the customer that, unless the customer selects a new service provider, cancellation of the contract shall return the customer to the utility; and The toll-free telephone number and the web site address of the Commission. Early Cancellation. Notice of early cancellation by the supplier shall comply with §B of this regulation. Early Cancellation Fee. A supplier may impose a reasonable early cancellation fee if a customer cancels the contract before the expiration date. A supplier may deduct a cancellation fee from a customer deposit. Beginning July 1, 2023, a supplier may not impose a cancellation fee on an energy assistance household. Except as provided in COMAR 20.59.04.02 and .04 or in a tariff providing for a supplier default, a utility may remove a customer from supplier services only if directed by a supplier, subject to applicable bankruptcy law. On request of a customer to cancel supply service with the supplier, a supplier shall process the customer's cancellation request for gas service within 2 utility business days after receipt of the cancellation request. When a supplier contracts with a customer, the newly contracting supplier shall notify the customer that the customer may incur early cancellation penalties under a current supplier contract. Drop for Nonpayment Under Supplier-Consolidated Billing. A supplier providing supplier-consolidated billing services shall provide a nonpaying customer a minimum notice of 5 days before cancellation of the customer's contract. A supplier's notice to a nonpaying customer shall include the information in §B of this regulation and the following: The total amount due; The date by which the payment is due to the supplier; The date on or after which the supplier will transmit the drop request to the utility if payment is not received; Notice that the customer may still receive gas supply from the supplier until the end of the current month or the next month after the customer is dropped; and The telephone number at which the supplier representatives who handle payment arrangements, payment plans, and customer complaints may be reached. A supplier that provides supplier-consolidated billing services may transmit the notice required in §A or D of this regulation with the customer's bill. The supplier shall provide a notice required by §E of this regulation in a prominent manner. Cancellation of Contract for Customers Who Start Receiving Energy Assistance. A supplier which receives notice from a utility that a customer is newly identified as an energy assistance household shall provide notice to the customer within 3 business days. The notice shall: Inform the customer that: The supplier can no longer serve the customer under their existing contract under Public Utilities Article, §4-308; Unless the customer selects a new service provider with a Commission-approved contract for energy assistance households, cancellation of the contract shall return the customer to the utility’s standard offer service; and The supplier cannot charge a termination or early cancellation fee; and Provide the toll-free telephone number and the website address of the Commission. In addition to the notice required in §G(2) of this regulation, if the supplier chooses to offer the customer a Commission-approved contract for energy assistance households, then the supplier shall include all the information necessary to enroll the customer, including: The Commission-approved contract for energy assistance households and the contract summary; and Instructions for the customer to provide consent to receive service under the Commission-approved contract for energy assistance households. If the existing contract allows the supplier to provide service under a Commission-approved contract for energy assistance without additional customer consent, the supplier shall include in the notice the Commission-approved contract for energy assistance households and the contract summary.