<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".05" citation="COMAR 20.59.10.05" title_num="20" subtitle_num="59" chapter_num="10" heading="Agent Identification; Misrepresentation.">
  <paragraph num="A.">
    <text>A supplier shall issue an identification badge to agents to be worn when conducting door-to-door activities or appearing at public events on behalf of a supplier. The badge shall:</text>
    <paragraph num="(1)">
      <text>Accurately identify the supplier, its trade name and logo;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Display the agent’s photograph;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Display the agent’s full name;</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Be prominently displayed; and</text>
    </paragraph>
    <paragraph num="(5)">
      <text>Display a customer service phone number for the supplier.</text>
    </paragraph>
  </paragraph>
  <paragraph num="B.">
    <text>Upon first contact with a customer, an agent shall:</text>
    <paragraph num="(1)">
      <text>Identify the supplier that he represents; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>State that he is not working for and is independent of the customer’s local distribution company.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo, that suggests a relationship that does not exist with a utility, government agency, or another supplier.</text>
  </paragraph>
  <paragraph num="D.">
    <text>A supplier may not use the name, bills, marketing materials or consumer education materials of another supplier, regulated utility, or government agency in a way that suggests a relationship that does not exist.</text>
  </paragraph>
  <paragraph num="E.">
    <text>A supplier or supplier agent may not say or suggest to a customer that a utility customer is required to choose a competitive energy supplier.</text>
  </paragraph>
</regulation>