<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".12" citation="COMAR 20.62.05.12" title_num="20" subtitle_num="62" chapter_num="05" heading="Notice of Contract Expiration or Cancellation.">
  <paragraph num="A.">
    <text>A CSEGS subscriber organization shall provide the customer with notice at least 30 days before expiration or cancellation of a subscription contract.</text>
  </paragraph>
  <paragraph num="B.">
    <text>Contents of Notice. The subscriber organization’s expiration or cancellation notice required under §A of this regulation shall include:</text>
    <paragraph num="(1)">
      <text>Final bill payment instructions; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>The toll-free telephone number and the website address of the subscriber organization and the Commission.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>Early Cancellation.</text>
    <paragraph num="(1)">
      <text>Notice of early cancellation by the subscriber organization shall comply with §B of this regulation.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Early Cancellation Fee.</text>
      <paragraph num="(a)">
        <text>A subscriber organization may impose a reasonable early cancellation fee if a customer cancels the contract before the expiration date.</text>
      </paragraph>
      <paragraph num="(b)">
        <text>A subscriber organization may deduct a cancellation fee from a customer deposit.</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>Except as provided in a tariff regarding subscriber organization default, an electric company may remove a customer from subscriber organization services only if directed by a subscriber organization, subject to applicable bankruptcy law.</text>
    </paragraph>
    <paragraph num="(4)">
      <text>When a subscriber organization contracts with a customer, the newly contracting subscriber organization shall notify the customer that the customer may incur early cancellation penalties under a current subscriber organization contract.</text>
    </paragraph>
  </paragraph>
</regulation>