Regulation .18 Agent Identification and Misrepresentation.
Regulation .18 Agent Identification and Misrepresentation.LinkCopy Citation
A.
A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:
(1)
Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;
(2)
Display the agent’s photograph;
(3)
Display the agent’s full name; and
(4)
Display a customer service phone number for the subscriber organization or subscription coordinator.
B.
Upon first contact with a customer, an agent shall:
(1)
Identify the subscriber organization or subscription coordinator that the agent represents; and
(2)
State that the agent is not working for and is independent of the customer’s local distribution company or another subscriber organization or subscription coordinator.
C.
When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.
D.
A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.
E.
A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.