# COMAR Title 20 — Public Service Commission

## Subtitle 62 — Community Solar Energy Generation Systems

### Chapter 05 — Consumer Protection

#### Regulation .18 Agent Identification and Misrepresentation.

*COMAR 20.62.05.18*

A. A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:

  (1) Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;

  (2) Display the agent’s photograph;

  (3) Display the agent’s full name; and

  (4) Display a customer service phone number for the subscriber organization or subscription coordinator.

B. Upon first contact with a customer, an agent shall:

  (1) Identify the subscriber organization or subscription coordinator that the agent represents; and

  (2) State that the agent is not working for and is independent of the customer’s local distribution company or another subscriber organization or subscription coordinator.

C. When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.

D. A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.

E. A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.