<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".18" citation="COMAR 20.62.05.18" title_num="20" subtitle_num="62" chapter_num="05" heading="Agent Identification and Misrepresentation.">
  <paragraph num="A.">
    <text>A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:</text>
    <paragraph num="(1)">
      <text>Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Display the agent’s photograph;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Display the agent’s full name; and</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Display a customer service phone number for the subscriber organization or subscription coordinator.</text>
    </paragraph>
  </paragraph>
  <paragraph num="B.">
    <text>Upon first contact with a customer, an agent shall:</text>
    <paragraph num="(1)">
      <text>Identify the subscriber organization or subscription coordinator that the agent represents; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>State that the agent is not working for and is independent of the customer’s local distribution company or another subscriber organization or subscription coordinator.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.</text>
  </paragraph>
  <paragraph num="D.">
    <text>A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.</text>
  </paragraph>
  <paragraph num="E.">
    <text>A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.</text>
  </paragraph>
</regulation>