# COMAR Title 20 — Public Service Commission

## Subtitle 62 — Community Solar Energy Generation Systems

### Chapter 05 — Consumer Protection

#### Regulation .19 Door-to-Door Sales.

*COMAR 20.62.05.19*

A. A subscriber organization or subscription coordinator and its agents shall comply with the Maryland Door-to-Door Sales Act, local government ordinances regarding door-to-door marketing and sales activities, and any other applicable consumer protection law.

B. A subscriber organization’s or subscription coordinator’s agent shall:

  (1) Prominently display an identification badge; and

  (2) Offer a business card or other material that lists:

    (a) The subscriber organization’s or subscription coordinator’s name and contact information, including telephone number;

    (b) The Maryland approval number of the subscriber organization’s CSEGS project or for subscription coordinators the CSEGS project the subscription coordinator is affiliated with and the subscription coordinator’s Commission approval number; and

    (c) The agent’s name and any other identification numbers provided to the sales agent by the subscriber organization or agent.

C. A subscriber organization or subscription coordinator shall establish a policy that requires an agent to terminate contact with a customer if the customer is incapable of understanding and responding to the information being conveyed by the agent.

D. When an agent completes a transaction with a customer, the agent shall provide a copy of each document that the customer signed or initialed relating to the transaction. A copy of these documents shall be provided to the customer before the agent and the customer leave each other’s presence.

E. An agent shall immediately leave a residence when requested to do so by a customer or the owner or an occupant of the premises, or if the customer does not express an interest in what the agent is attempting to sell.