# COMAR Title 22 — State Retirement and Pension System

## Subtitle 01 — General Regulations

### Chapter 13 — Member Services Unit — Telephone Recording or Monitoring

#### Regulation .02 Telephone Calls Recorded or Monitored.

*COMAR 22.01.13.02*

A. The Retirement Agency may only record or monitor:

  (1) Incoming telephone calls placed to the Member Services Division of the Retirement Agency through the Retirement Agency’s automated call distribution system; and

  (2) Outgoing telephone calls from the Member Services Division initiated by the virtual hold callback feature of the Retirement Agency’s automated call distribution system.

B. The Retirement Agency may not record or monitor calls to or from direct individual lines in the Retirement Agency.

C. The Retirement Agency shall securely store all recordings made pursuant to §A of this regulation, and may not retain a recording for longer than 10 years after the date of the recording.