Upon submission of a claim, the Claim Administrator shall: Verify the claimant’s identity and status as an account holder or a qualified beneficiary under a prepaid contract; Verify the prepaid contract account information and that the prepaid contract was open and existing on or after November 1, 2021; If the claim was submitted by a qualified beneficiary or a legal representative of a qualified beneficiary, verify that the claim relates to a distribution that was made to the qualified beneficiary or to an eligible institution of higher education on the qualified beneficiary’s behalf; and Verify that the claim was timely submitted. Once the Claim Administrator has verified the information listed in §A of this regulation, the Claim Administrator shall provide a written acknowledgement to the claimant that the claim has been received and will be investigated in accordance with Regulation .07 of this chapter. If the Claim Administrator is unable to verify any of the information listed in §A of this regulation, the Claim Administrator will notify the claimant in writing of the need for additional information. Following notification in writing in accordance with §C of this regulation, if the Treasurer determines that the claimant has failed to provide the additional information requested in a timely fashion, the claim may be denied.