If a principal or branch office certificate is lost or damaged, a $15 processing fee shall be charged for each certificate and shall be paid by check or money order to the Secretary before issuance of the duplicate certificate or certificates. If an agency, after submission of the original application, submits a request to add a branch office or relocate an existing branch or principal office, a $15 processing fee shall be charged for each certificate and shall be paid to the Secretary before the issuance of the duplicate certificate or certificates. An agency must submit a letter on agency letterhead requesting a duplicate certificate or an additional branch office certificate that includes the: Circumstances of the destruction or loss of a certificate; or Complete address of the branch office for which an additional certificate has been requested.