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<chapter num="04" heading="Emergency Medical Dispatcher Education Programs" title_num="30" subtitle_num="04">
  <regulation prefix="Regulation" num=".01" heading="Scope.">
    <text>This chapter governs EMD education programs and EMD courses approved by the EMS Board.</text>
  </regulation>
  <regulation prefix="Regulation" num=".02" heading="Operational Policies.">
    <paragraph num="A.">
      <text>Each EMD education program shall have written criteria for:</text>
      <paragraph num="(1)">
        <text>Admission;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Frequent evaluation of each student during the course of study including evaluation of competency in providing patient care;</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Student requirements for:</text>
        <paragraph num="(a)">
          <text>Attendance;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Educational performance including:</text>
          <paragraph num="(i)">
            <text>Attitudes;</text>
          </paragraph>
          <paragraph num="(ii)">
            <text>Knowledge; and</text>
          </paragraph>
          <paragraph num="(iii)">
            <text>Skills; and</text>
          </paragraph>
        </paragraph>
        <paragraph num="(c)">
          <text>Behavior;</text>
        </paragraph>
      </paragraph>
      <paragraph num="(4)">
        <text>Student access to program information including:</text>
        <paragraph num="(a)">
          <text>Fees;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Requirements;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Policies;</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Procedures; and</text>
        </paragraph>
        <paragraph num="(e)">
          <text>Support services;</text>
        </paragraph>
      </paragraph>
      <paragraph num="(5)">
        <text>Selection of:</text>
        <paragraph num="(a)">
          <text>A medical director;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>A program coordinator;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Faculty; and</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Other necessary personnel;</text>
        </paragraph>
      </paragraph>
      <paragraph num="(6)">
        <text>Nondiscrimination and fair practices with regard to students, faculty and program personnel; and</text>
      </paragraph>
      <paragraph num="(7)">
        <text>Review and improvement of the effectiveness of student evaluation techniques.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".03" heading="Organizational Chart.">
    <text>An EMD education program shall maintain an organizational chart that shows the relationship among students, the program coordinator, the medical director, and the instructors for each EMD course.</text>
  </regulation>
  <regulation prefix="Regulation" num=".04" heading="Records and Reports.">
    <paragraph num="A.">
      <text>Each EMD education program shall maintain accurate and appropriate records of:</text>
      <paragraph num="(1)">
        <text>Students;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Faculty; and</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Courses including:</text>
        <paragraph num="(a)">
          <text>Course statistics; and</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Demographics of applicants.</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>Records shall be maintained for at least 5 years following course completion in a manner to prevent loss, destruction, or unauthorized use.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".05" heading="Content.">
    <paragraph num="A.">
      <text>Each EMD education program shall teach the appropriate EMD curriculum.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Distance Education. A training program may utilize distance education for cognitive components of initial training leading to EMS licensure if the program:</text>
      <paragraph num="(1)">
        <text>Demonstrates the methods of distance education utilized are educationally and technically appropriate for the content and audience; and</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Ensures the quality of the distance education method including:</text>
        <paragraph num="(a)">
          <text>Learning and teaching considerations;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Communication;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Educational and technology design; and</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Program and system management.</text>
        </paragraph>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".06" heading="Human Resources—General.">
    <paragraph num="A.">
      <text>There shall be written agreements and position descriptions stating the roles and responsibilities of the following program positions:</text>
      <paragraph num="(1)">
        <text>Medical director;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Program coordinator;</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Instructor.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>All education programs shall have adequate clerical and support staffing to provide for the program needs.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".07" heading="Human Resources—Medical Director.">
    <paragraph num="A.">
      <text>Each EMD education program shall have a medical director who:</text>
      <paragraph num="(1)">
        <text>Is a physician licensed to practice medicine in Maryland;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Has current working knowledge and experience in emergency medical care of acutely ill or injured patients;</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Has working knowledge of the Maryland EMS system;</text>
      </paragraph>
      <paragraph num="(4)">
        <text>Has working knowledge of the Maryland Medical Protocols for Emergency Medical Services Providers; and</text>
      </paragraph>
      <paragraph num="(5)">
        <text>Has current working knowledge of EMD operations.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>The medical director is responsible for oversight of the medical educational content of the EMD education program curriculum.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".08" heading="Human Resources—Program Coordinator.">
    <paragraph num="A.">
      <text>Each EMD education program shall have a program coordinator with:</text>
      <paragraph num="(1)">
        <text>At least 3 years public safety call taking and call allocating experience;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Experience in EMD education programs; and</text>
      </paragraph>
      <paragraph num="(3)">
        <text>An EMD license.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>The program coordinator shall:</text>
      <paragraph num="(1)">
        <text>Have overall responsibility for the success of the EMD education program including quality review and improvement; and</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Assist the medical director with the recruitment and selection of instructors.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".09" heading="Human Resources—Instructor.">
    <paragraph num="A.">
      <text>Each EMD course shall be taught by an EMD instructor, or an interim instructor under the supervision of an EMD instructor, who:</text>
      <paragraph num="(1)">
        <text>Satisfies all of the following:</text>
        <paragraph num="(a)">
          <text>Is certified as an MICRB Level II emergency services instructor who has successfully:</text>
          <paragraph num="(i)">
            <text>Completed one didactic and one practical teaching session evaluated by an EMD instructor approved as an MICRB evaluator; and</text>
          </paragraph>
          <paragraph num="(ii)">
            <text>Taught one EMD course as an interim instructor and been twice successfully evaluated by an EMD instructor approved as an MICRB evaluator;</text>
          </paragraph>
        </paragraph>
        <paragraph num="(b)">
          <text>Has at least 3 years of public safety call taking and call allocating experience; and</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Is licensed as a Maryland EMD and ALS provider; or</text>
        </paragraph>
      </paragraph>
      <paragraph num="(2)">
        <text>Is approved by a nationally recognized EMD education program approved by the EMS Board or the equivalent.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>An EMD instructor is responsible for:</text>
      <paragraph num="(1)">
        <text>The education program instruction; and</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Any interim or additional EMD instructors assisting with the course.</text>
      </paragraph>
    </paragraph>
    <paragraph num="C.">
      <text>The EMD instructor approval period shall be concurrent with the MICRB emergency services certification or the instructor approval period of a nationally recognized EMD education program approved by the EMS Board or the equivalent.</text>
    </paragraph>
    <paragraph num="D.">
      <text>EMD Instructor Renewal. An EMD instructor shall remain current by:</text>
      <paragraph num="(1)">
        <text>Satisfying all of the following:</text>
        <paragraph num="(a)">
          <text>Completing requirements as an MICRB instructor including:</text>
          <paragraph num="(i)">
            <text>Receiving a satisfactory EMD course teaching evaluation and no subsequent unsatisfactory evaluations from an EMD instructor who is also an approved MICRB evaluator; and</text>
          </paragraph>
          <paragraph num="(ii)">
            <text>Instructing at least 16 hours in an EMD course or, if a training supervisor, at least 4 hours in an EMD course; and</text>
          </paragraph>
        </paragraph>
        <paragraph num="(b)">
          <text>Maintaining a Maryland EMD and ALS license; or</text>
        </paragraph>
      </paragraph>
      <paragraph num="(2)">
        <text>Maintaining instructor approval by a nationally recognized EMD education program approved by the EMS Board or the equivalent.</text>
      </paragraph>
    </paragraph>
    <paragraph num="E.">
      <text>If qualified, the EMD instructor may also function as the EMD program coordinator.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".10" heading="Physical Resources.">
    <text>Each EMD education program shall have adequate space at instructional facilities to accommodate the program.</text>
  </regulation>
  <regulation prefix="Regulation" num=".11" heading="Financial Resources.">
    <text>Each EMD education program shall have sufficient financial resources to ensure complete EMD course delivery for all enrolled students.</text>
  </regulation>
  <regulation prefix="Regulation" num=".12" heading="Special Needs.">
    <text>Each EMD education program shall advise MIEMSS in writing of any students requiring accommodations for documented disabilities at least 5 days before a scheduled licensure examination.</text>
  </regulation>
  <regulation prefix="Regulation" num=".13" heading="Program Evaluation.">
    <paragraph num="A.">
      <text>Each EMD education program shall have a written policy and procedure for evaluation of the EMD courses.</text>
    </paragraph>
    <paragraph num="B.">
      <text>The evaluation shall be annually and provide written evidence the program is meeting its objectives and changing needs of EMS care.</text>
    </paragraph>
    <paragraph num="C.">
      <text>The evaluation plan shall include methods for gathering and analyzing data on the effectiveness of the following:</text>
      <paragraph num="(1)">
        <text>Instruction;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Resources;</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Responsiveness to recommendations for change;</text>
      </paragraph>
      <paragraph num="(4)">
        <text>EMD instructors; and</text>
      </paragraph>
      <paragraph num="(5)">
        <text>Students' ability to function as entry-level providers upon successful completion of the EMD education program.</text>
      </paragraph>
    </paragraph>
    <paragraph num="D.">
      <text>The results of the evaluations shall provide the basis for continuous quality improvement and future direction of the EMD courses.</text>
    </paragraph>
    <paragraph num="E.">
      <text>Annual Report. Each EMD education program shall submit an annual report to MIEMSS in an approved format.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".14" heading="Curriculum and Education.">
    <paragraph num="A.">
      <text>The EMS Board shall establish standard curricula and learning objectives for the EMD education programs.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Each EMD course shall prepare the student for entry-level practice.</text>
    </paragraph>
    <paragraph num="C.">
      <text>The amount of time devoted to the delivery of the EMD course may vary depending on the students' ability to demonstrate proficiency in the educational objectives utilizing:</text>
      <paragraph num="(1)">
        <text>Written examinations;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Oral examinations; and</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Practical examinations.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".15" heading="EMD Education Program Approval.">
    <paragraph num="A.">
      <text>An EMD education program shall apply for approval by submitting a MEIMSS-approved application and a copy of the course curriculum to MIEMSS, Office of Education, Licensure, and Certification, EMD Program, 653 West Pratt Street, Baltimore, Maryland 21201-1528.</text>
    </paragraph>
    <paragraph num="B.">
      <text>An EMD education program providing EMD courses on the effective date of this regulation may continue to offer EMD courses for not more than 3 years from that date unless the program is approved under this chapter.</text>
    </paragraph>
    <paragraph num="C.">
      <text>Site Visit.</text>
      <paragraph num="(1)">
        <text>After a completed application is accepted by MIEMSS, a site visit shall be scheduled at a mutually convenient time.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>The site review team shall be selected by MIEMSS and consist of:</text>
        <paragraph num="(a)">
          <text>A system medical director or an EMD education program medical director;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>A BLS instructor or EMD program director;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>MIEMSS representative; and</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Others as necessary.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(3)">
        <text>If an applicant can demonstrate a reasonable basis for concern, MIEMSS shall consider allegations that conflicts of interest exist between a site reviewer and an applicant.</text>
      </paragraph>
      <paragraph num="(4)">
        <text>The site review team shall send a written report to MIEMSS within 30 days after the site visit.</text>
      </paragraph>
      <paragraph num="(5)">
        <text>The site review team and MIEMSS shall finalize the site visit and report and MIEMSS shall submit a recommendation to the EMS Board.</text>
      </paragraph>
    </paragraph>
    <paragraph num="D.">
      <text>EMS Board Action.</text>
      <paragraph num="(1)">
        <text>Five-Year Approval. If the EMS Board determines that the applicant meets the requirements of this chapter, the EMS Board shall grant the applicant a 5-year approval as an EMD education program.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>To maintain approval the EMD education program shall:</text>
        <paragraph num="(a)">
          <text>Comply with COMAR 30.04.04;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Advise MIEMSS in writing within 30 days of any changes in:</text>
          <paragraph num="(i)">
            <text>Program personnel other than instructors;</text>
          </paragraph>
          <paragraph num="(ii)">
            <text>Organizational changes; or</text>
          </paragraph>
          <paragraph num="(iii)">
            <text>Programmatic changes;</text>
          </paragraph>
        </paragraph>
        <paragraph num="(c)">
          <text>Maintain a process of continuous quality improvement; and</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Conduct at least one full length EMD course every 2 years.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(3)">
        <text>Provisional Approval.</text>
        <paragraph num="(a)">
          <text>If the EMS Board determines that the application and the site visit indicate limitations in meeting requirements for full approval, it may approve the application provisionally on the conditions and for the provisional period, including any extensions, which the EMS Board deems appropriate.</text>
        </paragraph>
        <paragraph num="(b)">
          <text>An applicant receiving provisional approval shall submit written progress reports to MIEMSS as required by the EMS Board.</text>
        </paragraph>
        <paragraph num="(c)">
          <text>MIEMSS may conduct one or more additional site visits to verify the resolution of limitations.</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Before any additional site visit, the applicant shall prepare a revised report that includes changes made since the prior site visit.</text>
        </paragraph>
        <paragraph num="(e)">
          <text>Upon satisfactory resolution of limitations, or at the end of the provisional period, including any extensions, the EMS Board shall:</text>
          <paragraph num="(i)">
            <text>Confer approval for the remainder of the 5-year period if the applicant has satisfied all requirements for approval; or</text>
          </paragraph>
          <paragraph num="(ii)">
            <text>Deny or revoke approval.</text>
          </paragraph>
        </paragraph>
      </paragraph>
      <paragraph num="(4)">
        <text>Denial or Revocation of Approval. The EMS Board may deny or revoke program approval if an EMD education program is not in compliance with this chapter. The program shall be notified by mail of the EMS Board's decision. If the decision is other than a 5-year approval, the notice shall:</text>
        <paragraph num="(a)">
          <text>State the reasons for the decision;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Advise the EMD education program of appeal rights; and</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Otherwise comply with State Government Article, §10-207, Annotated Code of Maryland.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(5)">
        <text>MIEMSS personnel may attend course sessions for quality assurance.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".16" heading="Renewal.">
    <text>EMD education programs shall make application for renewal of approval at least 6 months before the expiration of current approval.</text>
  </regulation>
  <regulation prefix="Regulation" num=".17" heading="Course Number.">
    <paragraph num="A.">
      <text>Each EMD course shall have a number assigned by MIEMSS.</text>
    </paragraph>
    <paragraph num="B.">
      <text>An EMD education program approved under this chapter shall apply for EMD course approval and a course number for each course it proposes to provide by submitting a MIEMSS-approved application at least 20 days before the first class to MIEMSS, Office of Education, Licensure, and Certification, EMD Programs, 653 West Pratt Street, Baltimore, Maryland 21201-1528.</text>
    </paragraph>
    <paragraph num="C.">
      <text>Requests for approval of EMD courses shall be signed by the program director.</text>
    </paragraph>
    <paragraph num="D.">
      <text>ALS and BLS Education Programs.</text>
      <paragraph num="(1)">
        <text>EMS Board approved ALS and BLS education programs may offer EMD education courses in accordance with this chapter.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>The ALS or BLS education program shall request MIEMSS approval of an EMD course and request a course number at least 20 days before the first class of each course which the program purposes to provide.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Sections of the course application that parallel the ALS or BLS education program approval process may be waived if the ALS or BLS education program complies with COMAR 30.04.04.</text>
      </paragraph>
      <paragraph num="(4)">
        <text>ALS or BLS education program requests for EMD course approval and a course number shall be signed by the program director and sent to MIEMSS in a MIEMSS-approved format.</text>
      </paragraph>
    </paragraph>
    <paragraph num="E.">
      <text>Nationally Recognized Programs.</text>
      <paragraph num="(1)">
        <text>An EMS Board approved nationally recognized EMD education program or the equivalent as determined by the EMS Board may offer EMD education courses.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>The nationally recognized EMD education program or equivalent shall request an EMD course number at least 20 days before the first class of each course it proposes to provide.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>The request shall be filed with MIEMSS in a format approved by MIEMSS.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".18" heading="No Effect on Other Laws.">
    <text>This chapter does not relieve the EMD education program from the requirements of any statute or regulation which would otherwise apply.</text>
  </regulation>
  <annotations>
    <annotation type="Authority">Education Article, §13-516(d), Annotated Code of Maryland</annotation>
    <annotation type="History" subtype="Administrative History">Effective date: October 15, 2001 (28:20 Md. R. 1784)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .15D amended effective October 3, 2011 (38:20 Md. R. 1205)</annotation>
  </annotations>
</chapter>