# COMAR Title 30 — Maryland Institute for Emergency Medical Services Systems (MIEMSS)

## Subtitle 09 — Commercial Ambulance Services

### Chapter 02 — Patient Rights

#### Regulation .02 Patient Rights.

*COMAR 30.09.02.02*

A commercial ambulance service shall provide each patient:

A. Considerate and respectful care;

B. Information from the commercial ambulance service necessary in order to give informed consent for transport or treatment, or both;

C. The opportunity to refuse transport or treatment when the patient is apparently competent to do so;

D. Reasonable privacy concerning a patient's transportation and care;

E. Confidentiality of all communications and records relating to patient transportation and care except to the extent otherwise required by law;

F. Reasonable response to a request for services once the commercial ambulance service is engaged to provide service;

G. Service that is within reasonable limits of the scheduled pickup and delivery times;

H. Reasonable continuity of care once the commercial ambulance service is engaged to provide service;

I. An opportunity to examine and receive an explanation of the patient's bill;

J. An environment in the commercial ambulance free from recognized hazards and unreasonable annoyances including but not limited to:

  (1) Smoking,

  (2) Loud radio, and

  (3) Loud conversation by the crew; and

K. Information that commercial ambulance services operating in Maryland are regulated by the Maryland Institute for Emergency Medical Services Systems.