A commercial ambulance service shall provide each patient: Considerate and respectful care; Information from the commercial ambulance service necessary in order to give informed consent for transport or treatment, or both; The opportunity to refuse transport or treatment when the patient is apparently competent to do so; Reasonable privacy concerning a patient's transportation and care; Confidentiality of all communications and records relating to patient transportation and care except to the extent otherwise required by law; Reasonable response to a request for services once the commercial ambulance service is engaged to provide service; Service that is within reasonable limits of the scheduled pickup and delivery times; Reasonable continuity of care once the commercial ambulance service is engaged to provide service; An opportunity to examine and receive an explanation of the patient's bill; An environment in the commercial ambulance free from recognized hazards and unreasonable annoyances including but not limited to: Smoking, Loud radio, and Loud conversation by the crew; and Information that commercial ambulance services operating in Maryland are regulated by the Maryland Institute for Emergency Medical Services Systems.