# COMAR Title 31 — Maryland Insurance Administration

## Subtitle 08 — Property and Casualty Insurance

### Chapter 02 — Toll-Free Telephone Number

**Authority:** Insurance Article, §2-109, Annotated Code of Maryland

**Administrative History:** Effective date: May 6, 1996 (23:9 Md. R. 670)

**Administrative History:** Chapter recodified from COMAR 09.31.14 to COMAR 31.08.02 effective September 7, 1998 (25:18 Md. R. 1439)

**Administrative History:** Regulation .02B, C amended effective January 1, 2018 (44:4 Md. R. 256)

#### Regulation .01 Scope.

*COMAR 31.08.02.01*

This chapter applies to the purchase of private passenger automobile insurance only.

#### Regulation .02 Establishment of Toll-Free Telephone Number.

*COMAR 31.08.02.02*

A. The Insurance Commissioner shall establish a toll-free telephone number to assist and educate consumers concerning the purchase of private passenger automobile insurance.

B. The Commissioner may provide to callers educational materials that may include a rate guide or list of insurance producers and insurers.

C. The Commissioner may not recommend to callers specific insurers or insurance producers.

D. The toll-free telephone number shall be published in the private passenger automobile insurance rate guide prepared by the Commissioner.

#### Regulation .03 Data.

*COMAR 31.08.02.03*

A. The Commissioner shall maintain a record of calls received on the toll-free telephone number set forth in Regulation .02A of this chapter which includes the following information:

  (1) The zip code and county of the caller; and

  (2) The date and summary of the purpose of the call.

B. The Commissioner shall prepare a quarterly report which includes the information required in §A of this regulation.