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<chapter num="05" heading="Administrative Complaint Procedure" title_num="33" subtitle_num="01">
  <regulation prefix="Regulation" num=".01" heading="Purpose.">
    <paragraph num="A.">
      <text>The purpose of this chapter is to provide a uniform, nondiscriminatory procedure for the resolution of any complaint:</text>
      <paragraph num="(1)">
        <text>Alleging a violation of any provision of Title III of the Help America Vote Act of 2002;</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Alleging a violation of any provision of the Election Law Article, Annotated Code of Maryland, relating to provisional ballots; or</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Brought by an individual who feels aggrieved by an action of a local board regarding voter registration.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>The complaint may include a violation that has occurred, is occurring, or is about to occur.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".02" heading="Definitions.">
    <paragraph num="A.">
      <text>In this chapter, the following terms have the meanings indicated.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Terms Defined.</text>
      <paragraph num="(1)">
        <text>“Complainant” means the person who files a complaint with the State Board under this chapter.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>“Respondent” means any State or local election official whose actions are asserted, in a complaint under this chapter, to be in violation of Title III of the Help America Vote Act of 2002.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>“Title III” means Title III of the Help America Vote Act of 2002, Public Law 107-252, 116 Stat. 1666 (2002), codified at 42 U.S.C. §§15481—15485.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".03" heading="Who May File.">
    <text>Any person who believes that there is a violation of any provision of Title III or any provision of the Election Law Article, Annotated Code of Maryland, related to provisional ballots or who feels aggrieved by an action of a local board regarding voter registration may file a complaint.</text>
  </regulation>
  <regulation prefix="Regulation" num=".04" heading="Form of Complaint.">
    <paragraph num="A.">
      <text>Writing and Notarization. A complaint shall be in writing, signed and sworn by the complainant, and notarized.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Prescribed or Other Form. The complainant may use:</text>
      <paragraph num="(1)">
        <text>The form prescribed by the State Board, which is available from the State Board or from any local board of elections, or which may be downloaded from the State Board website; or</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Any other form satisfying the requirements of §A of this regulation.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".05" heading="Place and Time for Filing; Copy for Respondent.">
    <paragraph num="A.">
      <text>Place for Filing. A complaint shall be filed with the State Board.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Time for Filing. A complaint shall be filed:</text>
      <paragraph num="(1)">
        <text>Within 60 days after the occurrence of the actions or events that form the basis for the complaint, including the actions or events that form the basis for the complainant's belief that a violation is about to occur; or</text>
      </paragraph>
      <paragraph num="(2)">
        <text>If later, within 60 days after the complainant knew or, with the exercise of reasonable diligence, should have known of those actions or events.</text>
      </paragraph>
    </paragraph>
    <paragraph num="C.">
      <text>Copy for Respondent. The complainant shall mail or deliver a copy of the complaint to each respondent.</text>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".06" heading="Complaint — Consolidation, Record, Hearing, and Determination.">
    <paragraph num="A.">
      <text>Consolidation. The State Board may consolidate complaints if they:</text>
      <paragraph num="(1)">
        <text>Relate to the same actions or events; or</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Raise common questions of law or fact.</text>
      </paragraph>
    </paragraph>
    <paragraph num="B.">
      <text>Record.</text>
      <paragraph num="(1)">
        <text>The State Board shall compile and maintain an official record in connection with each complaint under this chapter.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>The official record shall contain:</text>
        <paragraph num="(a)">
          <text>A copy of the complaint, including any amendments made with the permission of the State Board;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>A copy of any written submission by the complainant;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>A copy of any written response by any respondent or other interested person;</text>
        </paragraph>
        <paragraph num="(d)">
          <text>A written report of any investigation conducted by members or employees of the State Board or of any local board of elections, who may not be directly involved in the actions or events complained of and may not directly supervise or be directly supervised by any respondent;</text>
        </paragraph>
        <paragraph num="(e)">
          <text>Copies of all notices and correspondence to or from the State Board in connection with the complaint;</text>
        </paragraph>
        <paragraph num="(f)">
          <text>Originals or copies of any tangible evidence produced at any hearing conducted under §C of this regulation;</text>
        </paragraph>
        <paragraph num="(g)">
          <text>The original tape recording produced at any hearing conducted under §C of this regulation;</text>
        </paragraph>
        <paragraph num="(h)">
          <text>A copy of any transcript of any hearing conducted under §C of this regulation obtained by any board or other party; and</text>
        </paragraph>
        <paragraph num="(i)">
          <text>A copy of any final determination under §D of this regulation or any final resolution under Regulation .07D of this chapter.</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="C.">
      <text>Hearing.</text>
      <paragraph num="(1)">
        <text>The State Board shall conduct a hearing on the record if:</text>
        <paragraph num="(a)">
          <text>The complainant is alleging a violation of any provision of Title III of the Help America Vote Act of 2002, 42 U.S.C. §§15481 et seq. and requests a hearing; or</text>
        </paragraph>
        <paragraph num="(b)">
          <text>The State Administrator determines that a hearing is necessary to decide a complaint alleging a violation of any provision of the Election Law Article, Annotated Code of Maryland, relating to provisional ballots or an action of a local board regarding voter registration.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(2)">
        <text>A hearing under this section is not a contested case within the meaning of the Administrative Procedure Act, State Government Article, Title 10, Subtitle 2, Annotated Code of Maryland.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>The hearing shall be conducted not sooner than 10 days and not later than 30 days after the State Board receives the complaint.</text>
      </paragraph>
      <paragraph num="(4)">
        <text>At least 5 business days before a hearing, the State Board shall provide notice of the date, time, place, and method (in-person or virtual) of the hearing. For good cause, a complainant may request an alternative date, time, or method for the hearing. The requisite notice shall be:</text>
        <paragraph num="(a)">
          <text>Sent by mail to the complainant, each named respondent, and any other interested person who has asked in writing to be advised of the hearing;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Posted on the State Board website; and</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Posted in a prominent place, available to the general public, at the offices of the State Board.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(5)">
        <text>The State Administrator or the State Administrator's designee shall act as hearing officer.</text>
      </paragraph>
      <paragraph num="(6)">
        <text>The complainant, respondent, or any witness called by the complainant or the respondent may appear at the hearing and testify or present tangible evidence in connection with the complaint.</text>
      </paragraph>
      <paragraph num="(7)">
        <text>Each witness shall be sworn.</text>
      </paragraph>
      <paragraph num="(8)">
        <text>At least 2 business days before the hearing, a party shall provide to the hearing officer and each party a list of the:</text>
        <paragraph num="(a)">
          <text>Witnesses the party expects to call at the hearing; and</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Documents or other tangible evidence the party expects to present at the hearing.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(9)">
        <text>The hearing officer may limit the testimony, if necessary, to ensure that all parties are able to present their views.</text>
      </paragraph>
      <paragraph num="(10)">
        <text>The hearing officer may recess the hearing and reconvene at a later date, time, and place announced publicly at the hearing.</text>
      </paragraph>
      <paragraph num="(11)">
        <text>A complainant, respondent, or other person who testifies or presents evidence at the hearing may, but need not, be represented by an attorney.</text>
      </paragraph>
      <paragraph num="(12)">
        <text>There is no right of cross-examination at a hearing, but a person may testify or present evidence to contradict any other testimony or evidence.</text>
      </paragraph>
      <paragraph num="(13)">
        <text>The hearing officer may question any witness.</text>
      </paragraph>
      <paragraph num="(14)">
        <text>If a person has already testified or presented evidence at the hearing and wishes to contradict testimony or evidence subsequently presented, that person is not entitled to be heard again, but may make a written presentation to the hearing officer.</text>
      </paragraph>
      <paragraph num="(15)">
        <text>The proceedings shall be tape-recorded by and at the expense of the State Board.</text>
      </paragraph>
      <paragraph num="(16)">
        <text>The recording will not be transcribed as a matter of course, but the State Board, a local board of elections, or any party may obtain a transcript at its own expense.</text>
      </paragraph>
      <paragraph num="(17)">
        <text>If a board or party obtains a transcript, the board or party shall file a copy as part of the record, and any other interested person may examine or copy the record copy.</text>
      </paragraph>
      <paragraph num="(18)">
        <text>Any party to the proceedings may file a written brief or memorandum within 5 business days after the conclusion of the hearing.</text>
      </paragraph>
      <paragraph num="(19)">
        <text>Except with the specific authorization of the hearing officer, responsive or reply memoranda may not be filed.</text>
      </paragraph>
      <paragraph num="(20)">
        <text>Except as provided by law, with the consent of all parties to the complaint, the hearing officer may extend any deadline or waive or modify any requirement established in this section.</text>
      </paragraph>
    </paragraph>
    <paragraph num="D.">
      <text>Final Determination.</text>
      <paragraph num="(1)">
        <text>If there has been no hearing under §C of this regulation, the State Administrator or the State Administrator's designee shall review the record and determine whether, under a preponderance of the evidence standard:</text>
        <paragraph num="(a)">
          <text>A violation of Title III or any provision of the Election Law Article, Annotated Code of Maryland, related to provisional ballots has been established; or</text>
        </paragraph>
        <paragraph num="(b)">
          <text>The local board has acted properly concerning the voter registration at issue in the complaint.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(2)">
        <text>The determination of the State Administrator or the State Administrator's designee shall be the determination of the State Board.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>After any hearing conducted under §C of this regulation, the hearing officer shall determine, under a preponderance of the evidence standard, whether a violation of Title III or any provision of the Election Law Article, Annotated Code of Maryland, related to provisional ballots has been established or whether the local board has acted properly concerning the voter registration at issue in the complaint.</text>
      </paragraph>
      <paragraph num="(4)">
        <text>The hearing officer may take judicial notice of any fact not subject to reasonable dispute in that it is either generally known within the State or capable of accurate and ready determination by resort to sources whose accuracy cannot reasonably be questioned.</text>
      </paragraph>
      <paragraph num="(5)">
        <text>Form of Determination.</text>
        <paragraph num="(a)">
          <text>If the State Administrator or the State Administrator's designee, whether acting as hearing officer or otherwise, determines that a violation has occurred, the State Board, acting through the State Administrator or the State Administrator's designee, shall provide the appropriate remedy.</text>
        </paragraph>
        <paragraph num="(b)">
          <text>The remedy may include an order to any respondent commanding the respondent to take specified action, or prohibiting the respondent from taking specified action, with respect to a past or future election.</text>
        </paragraph>
        <paragraph num="(c)">
          <text>The remedy may not include an award of money damages or attorney's fees.</text>
        </paragraph>
        <paragraph num="(d)">
          <text>If the complaint is not timely or not in proper form, or if the State Administrator or the State Administrator's designee, whether acting as hearing officer or otherwise, determines that a violation has not occurred or that there is insufficient evidence to establish a violation, the State Board, acting through the State Administrator or the State Administrator's designee, shall dismiss the complaint.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(6)">
        <text>The State Administrator or the State Administrator's designee shall explain in a written decision the reasons for the determination and for any remedy selected.</text>
      </paragraph>
      <paragraph num="(7)">
        <text>Except as specified in §D(7) of this regulation, the final determination of the State Board shall be issued within 90 days after the complaint was filed, unless the complainant consents in writing to an extension.</text>
      </paragraph>
      <paragraph num="(8)">
        <text>The final determination shall be:</text>
        <paragraph num="(a)">
          <text>Mailed to the complainant, each respondent, and any other interested person who has asked in writing to be advised of the final determination;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Published on the State Board website; and</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Made available on request to any interested person.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(9)">
        <text>If the State Board cannot make a final determination within 90 days after the complaint was filed, or within any extension to which the complainant consents, the complaint shall be referred for final resolution under Regulation .07 of this chapter.</text>
      </paragraph>
      <paragraph num="(10)">
        <text>The record compiled under §B of this regulation shall be made available for use under Regulation .07 of this chapter.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".07" heading="Complaint — Alternate Dispute Resolution.">
    <paragraph num="A.">
      <text>If, for any reason, the State Administrator or the State Administrator's designee does not render a final determination within 90 days after the complaint was filed, or within any extension to which the complainant consents, the complaint shall be resolved under this regulation.</text>
    </paragraph>
    <paragraph num="B.">
      <text>Selection of Arbitrators.</text>
      <paragraph num="(1)">
        <text>On or before the 5th business day after a final State Board determination is due, the State Board shall designate in writing to the complainant the name of an arbitrator to serve on a panel to resolve the complaint.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>Within 3 business days after the complainant receives the designation of an arbitrator, the complainant shall designate in writing to the State Board the name of a second arbitrator.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>Within 3 business days after the complainant's designation of a second arbitrator, the two arbitrators designated shall select a third arbitrator to complete the panel.</text>
      </paragraph>
    </paragraph>
    <paragraph num="C.">
      <text>Arbitration Process.</text>
      <paragraph num="(1)">
        <text>The arbitration panel may review the record compiled in connection with the complaint, including the tape recording or any transcript of a hearing and any briefs or memoranda, but may not receive additional testimony or evidence.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>In exceptional cases, the panel may request that the parties present additional briefs or memoranda.</text>
      </paragraph>
    </paragraph>
    <paragraph num="D.">
      <text>Arbitration Resolution.</text>
      <paragraph num="(1)">
        <text>The arbitrators shall determine the appropriate resolution of the complaint by a majority vote.</text>
      </paragraph>
      <paragraph num="(2)">
        <text>The arbitration panel shall issue a written resolution within 60 days after the final State Board determination was due under Regulation .06D of this chapter. The 60-day period may not be extended.</text>
      </paragraph>
      <paragraph num="(3)">
        <text>The final resolution of the panel shall be:</text>
        <paragraph num="(a)">
          <text>Transmitted to the State Board;</text>
        </paragraph>
        <paragraph num="(b)">
          <text>Mailed to the complainant, each respondent, and any other interested person who has asked in writing to be advised of the final resolution;</text>
        </paragraph>
        <paragraph num="(c)">
          <text>Published on the State Board website; and</text>
        </paragraph>
        <paragraph num="(d)">
          <text>Made available on request to any interested person.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(4)">
        <text>Except if an appeal is permitted under Regulation .08B of this chapter, the final resolution of the panel is the final resolution of the complaint.</text>
      </paragraph>
    </paragraph>
  </regulation>
  <regulation prefix="Regulation" num=".08" heading="Appeal.">
    <paragraph num="A.">
      <text>Except as provided in §B of this regulation, the final determination of the State Board under Regulation .06D of this chapter, or the final resolution of an arbitration panel under Regulation .07D of this chapter, may not be appealed in any State or federal court.</text>
    </paragraph>
    <paragraph num="B.">
      <text>A final determination of the State Board or a final resolution of an arbitration panel regarding the eligibility of an individual to register to vote is subject to judicial review, as provided by Election Law Article, §3-602, Annotated Code of Maryland.</text>
    </paragraph>
  </regulation>
  <annotations>
    <annotation type="Authority">Election Law Article, §§2-102(b)(4), 2-202(b), 3-602, and 11-305, Annotated Code of Maryland; 42 U.S.C.§15512(a)</annotation>
    <annotation type="History" subtype="Administrative History">Effective date:</annotation>
    <annotation type="History" subtype="Administrative History">Regulations .01—.08 adopted as an emergency provision effective April 16, 2003 (30:9 Md. R. 613); adopted permanently effective July 21, 2003 (30:14 Md. R. 938)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .01 amended effective January 16, 2006 (33:1 Md. R. 41)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .03 amended effective January 16, 2006 (33:1 Md. R. 41)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .06C, D amended as an emergency provision effective October 31, 2008 (35:24 Md. R. 2073); emergency status expired January 20, 2009; amended permanently effective March 9, 2009 (36:5 Md. R. 424)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .06C amended effective September 29, 2014 (41:19 Md. R. 1082); July 10, 2023 (50:13 Md. R. 514); January 8, 2024 (50:26 Md. R. 1132)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .06D amended effective January 16, 2006 (33:1 Md. R. 41)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .07D amended effective January 16, 2006 (33:1 Md. R. 41)</annotation>
    <annotation type="History" subtype="Administrative History">Regulation .08 amended effective January 16, 2006 (33:1 Md. R. 41)</annotation>
  </annotations>
</chapter>