Regulation .02 Retailer Obligations.
Regulation .02 Retailer Obligations.LinkCopy Citation
A.
Services. A retailer shall:
(1)
Provide specified services for the Agency, including the sale, cashing, and issuance of lottery tickets and coupons or vouchers, as directed by the Agency;
(2)
Sell a ticket for cash only;
(3)
Sell a ticket only at the location specified on the retailer’s license.
(4)
Sell a ticket only during the hours listed in the application, or as modified after notifying the Commission, unless otherwise approved in advance by the Agency;
(5)
Exercise courteous and fair treatment to lottery players;
(6)
Sell all lottery games as directed by the Agency;
(7)
Except for those requiring submission of a claim form to the Agency, pay every winning ticket upon validation under COMAR 36.02.06;
(8)
Report to the Agency, as required by the Internal Revenue Service or the Agency, income tax information relating to a holder of a winning ticket;
(9)
Charge no fee for the issuance or cashing of checks for lottery winnings;
(10)
Display the retailer’s license in a prominent location;
(11)
Keep playslips in stock and available to players;
(12)
Not sell any ticket or lottery-style ticket other than those made available for sale by the Agency;
(13)
Except for advertising already located on the retailer’s premises, obtain prior Agency approval for permanent or semi-permanent lottery advertising such as signs and billboards;
(14)
Prominently post point-of-sale and other promotional or player-related materials supplied by the Agency;
(15)
Free of charge, provide the latest winning game data;
(16)
Properly manage customer data; and
(17)
Except as permitted in Regulation .12 of this chapter, not have on its premises an illegal gaming device or a slot machine as defined in Criminal Law Article, §12-301, Annotated Code of Maryland.
B.
Care of Terminals. A retailer shall:
(1)
Place terminals within the retailer’s premises only on a site approved by the Agency;
(2)
Provide sufficient space for the proper operation of the terminal;
(3)
Before installation of the terminal, provide electrical requirements as prescribed in the Lottery Central System contractor pre-site form;
(4)
Participate in training approved by the Agency;
(5)
Replace ticket stock when necessary;
(6)
Provide reasonable care and security for ticket stock, tickets, and supplies;
(7)
As specified in the operating manual and help screens for the terminal and lottery equipment, exercise due diligence in the operation, security, and care of the terminal and lottery equipment;
(8)
Except as directed by the Agency or the Lottery Central System operator, not perform mechanical or electrical maintenance on the terminal or lottery equipment;
(9)
As directed by the Agency, immediately notify the Lottery Central System contractor’s technical support operations center in the event of a terminal malfunction;
(10)
As directed by the Agency, make the terminal available for the sale and cashing of tickets;
(11)
Except for materials that are provided by the Agency and are specifically authorized to be placed on a terminal, keep the surfaces of the terminal free and clear;
(12)
Pay the electrical utility charges in connection with the operation of the terminal; and
(13)
Assume the cost of the repairs to the terminal, other lottery equipment, or the retailer’s property related to:
(a)
Unauthorized attempts to modify or repair the terminal or other lottery equipment;
(b)
Unauthorized attempts to move the terminal or other lottery equipment; and
(c)
Other damage to the terminal, lottery equipment or the retailer’s property including:
(i)
Intentional damage;
(ii)
Defacement of the property; and
(iii)
Negligence resulting in damage to the property.
C.
Hold Harmless. A retailer shall hold the Agency and the State of Maryland and their officials and employees, harmless from any liability arising in connection with operating and conducting ticket sales.