# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 02 — Lottery Provisions

### Chapter 03 — Retailer Requirements

#### Regulation .02 Retailer Obligations.

*COMAR 36.02.03.02*

A. Services. A retailer shall:

  (1) Provide specified services for the Agency, including the sale, cashing, and issuance of lottery tickets and coupons or vouchers, as directed by the Agency;

  (2) Sell a ticket for cash only;

  (3) Sell a ticket only at the location specified on the retailer’s license.

  (4) Sell a ticket only during the hours listed in the application, or as modified after notifying the Commission, unless otherwise approved in advance by the Agency;

  (5) Exercise courteous and fair treatment to lottery players;

  (6) Sell all lottery games as directed by the Agency;

  (7) Except for those requiring submission of a claim form to the Agency, pay every winning ticket upon validation under COMAR 36.02.06;

  (8) Report to the Agency, as required by the Internal Revenue Service or the Agency, income tax information relating to a holder of a winning ticket;

  (9) Charge no fee for the issuance or cashing of checks for lottery winnings;

  (10) Display the retailer’s license in a prominent location;

  (11) Keep playslips in stock and available to players;

  (12) Not sell any ticket or lottery-style ticket other than those made available for sale by the Agency;

  (13) Except for advertising already located on the retailer’s premises, obtain prior Agency approval for permanent or semi-permanent lottery advertising such as signs and billboards;

  (14) Prominently post point-of-sale and other promotional or player-related materials supplied by the Agency;

  (15) Free of charge, provide the latest winning game data;

  (16) Properly manage customer data; and

  (17) Except as permitted in Regulation .12 of this chapter, not have on its premises an illegal gaming device or a slot machine as defined in Criminal Law Article, §12-301, Annotated Code of Maryland.

B. Care of Terminals. A retailer shall:

  (1) Place terminals within the retailer’s premises only on a site approved by the Agency;

  (2) Provide sufficient space for the proper operation of the terminal;

  (3) Before installation of the terminal, provide electrical requirements as prescribed in the Lottery Central System contractor pre-site form;

  (4) Participate in training approved by the Agency;

  (5) Replace ticket stock when necessary;

  (6) Provide reasonable care and security for ticket stock, tickets, and supplies;

  (7) As specified in the operating manual and help screens for the terminal and lottery equipment, exercise due diligence in the operation, security, and care of the terminal and lottery equipment;

  (8) Except as directed by the Agency or the Lottery Central System operator, not perform mechanical or electrical maintenance on the terminal or lottery equipment;

  (9) As directed by the Agency, immediately notify the Lottery Central System contractor’s technical support operations center in the event of a terminal malfunction;

  (10) As directed by the Agency, make the terminal available for the sale and cashing of tickets;

  (11) Except for materials that are provided by the Agency and are specifically authorized to be placed on a terminal, keep the surfaces of the terminal free and clear;

  (12) Pay the electrical utility charges in connection with the operation of the terminal; and

  (13) Assume the cost of the repairs to the terminal, other lottery equipment, or the retailer’s property related to:

    (a) Unauthorized attempts to modify or repair the terminal or other lottery equipment;

    (b) Unauthorized attempts to move the terminal or other lottery equipment; and

    (c) Other damage to the terminal, lottery equipment or the retailer’s property including:

      (i) Intentional damage;

      (ii) Defacement of the property; and

      (iii) Negligence resulting in damage to the property.

C. Hold Harmless. A retailer shall hold the Agency and the State of Maryland and their officials and employees, harmless from any liability arising in connection with operating and conducting ticket sales.