Services. A retailer shall: Provide specified services for the Agency, including the sale, cashing, and issuance of lottery tickets and coupons or vouchers, as directed by the Agency; Sell a ticket for cash only; Sell a ticket only at the location specified on the retailer’s license. Sell a ticket only during the hours listed in the application, or as modified after notifying the Commission, unless otherwise approved in advance by the Agency; Exercise courteous and fair treatment to lottery players; Sell all lottery games as directed by the Agency; Except for those requiring submission of a claim form to the Agency, pay every winning ticket upon validation under COMAR 36.02.06; Report to the Agency, as required by the Internal Revenue Service or the Agency, income tax information relating to a holder of a winning ticket; Charge no fee for the issuance or cashing of checks for lottery winnings; Display the retailer’s license in a prominent location; Keep playslips in stock and available to players; Not sell any ticket or lottery-style ticket other than those made available for sale by the Agency; Except for advertising already located on the retailer’s premises, obtain prior Agency approval for permanent or semi-permanent lottery advertising such as signs and billboards; Prominently post point-of-sale and other promotional or player-related materials supplied by the Agency; Free of charge, provide the latest winning game data; Properly manage customer data; and Except as permitted in Regulation .12 of this chapter, not have on its premises an illegal gaming device or a slot machine as defined in Criminal Law Article, §12-301, Annotated Code of Maryland. Care of Terminals. A retailer shall: Place terminals within the retailer’s premises only on a site approved by the Agency; Provide sufficient space for the proper operation of the terminal; Before installation of the terminal, provide electrical requirements as prescribed in the Lottery Central System contractor pre-site form; Participate in training approved by the Agency; Replace ticket stock when necessary; Provide reasonable care and security for ticket stock, tickets, and supplies; As specified in the operating manual and help screens for the terminal and lottery equipment, exercise due diligence in the operation, security, and care of the terminal and lottery equipment; Except as directed by the Agency or the Lottery Central System operator, not perform mechanical or electrical maintenance on the terminal or lottery equipment; As directed by the Agency, immediately notify the Lottery Central System contractor’s technical support operations center in the event of a terminal malfunction; As directed by the Agency, make the terminal available for the sale and cashing of tickets; Except for materials that are provided by the Agency and are specifically authorized to be placed on a terminal, keep the surfaces of the terminal free and clear; Pay the electrical utility charges in connection with the operation of the terminal; and Assume the cost of the repairs to the terminal, other lottery equipment, or the retailer’s property related to: Unauthorized attempts to modify or repair the terminal or other lottery equipment; Unauthorized attempts to move the terminal or other lottery equipment; and Other damage to the terminal, lottery equipment or the retailer’s property including: Intentional damage; Defacement of the property; and Negligence resulting in damage to the property. Hold Harmless. A retailer shall hold the Agency and the State of Maryland and their officials and employees, harmless from any liability arising in connection with operating and conducting ticket sales.