If a ticket is lost, stolen, or missing from a retailer, the Director may offset an amount due from the retailer for the ticket. The Director may require the party responsible for a lost, stolen, or missing ticket to reimburse the Agency. The Agency is not liable to a retailer or player for a lost or stolen ticket. A ticket is void if it: Is mutilated; Is altered; Is irregular; Is expired; Fails to meet validation standards; or Fails to meet security requirements. If a retailer is reimbursed for a lost, stolen, or missing ticket, the retailer shall: Hold the Agency harmless; and Provide the Director with as much information considered necessary to process the claim. A retailer may not seek indemnification from another source if reimbursed by the Director for a lost, stolen, or missing ticket.