Regulation .04 Cancellation of Tickets.
Regulation .04 Cancellation of Tickets.LinkCopy Citation
A.
Draw Games.
(1)
Except as provided in §A(2) of this regulation, a draw game ticket may be canceled.
(2)
A draw game ticket may not be canceled in:
(a)
A multi-jurisdictional game;
(b)
Cash Pop; and
(c)
Multi-Match.
(3)
A ticket purchased at a player-activated terminal may not be canceled at the PAT, but an eligible ticket may be canceled at a non-PAT terminal at the retailer where the ticket was purchased.
(4)
The Director may determine during certain promotions that tickets may not be canceled.
(5)
A draw game ticket may be cancelled only:
(a)
By the same retailer from which the ticket was purchased;
(b)
On the day of purchase;
(c)
Before the designated cutoff time for the first drawing on the ticket; and
(d)
If allowed by the game rules.
(6)
Canceling a draw game ticket:
(a)
Voids the ticket;
(b)
Removes the ticket from the pool of tickets eligible for the drawing;
(c)
Renders the ticket ineligible for entry into a loyalty platform or program; and
(d)
Results in the ticket being invalid and not eligible to win a prize.
(7)
A retailer presented with a draw game ticket for cancellation shall cancel the ticket as authorized by this regulation.
(8)
When a retailer cancels a draw game ticket in accordance with this regulation, the retailer shall:
(a)
Ensure that the terminal issues a refund receipt in the amount of the purchase price of the ticket;
(b)
Keep the refund slip;
(c)
Keep the ticket; and
(d)
Pay the player a refund equal to the purchase price of the ticket.
(9)
The Agency is not obligated to pay a prize to the holder of a canceled ticket, even if the ticket was canceled in error.
B.
Instant Ticket Games. Unless the Director determines otherwise, an instant game ticket may not be canceled.
C.
Fast Play Games. A Fast Play game ticket may not be canceled.