In this chapter, the following terms have the meanings indicated. Terms Defined. “Agency claim center” means the Agency headquarters or a designated Agency customer resource center where the holder of a winning ticket may submit a claim for a prize. “Authorized claiming location” means: A retailer; and An Agency claim center. “Claim” means a request for payment of a prize. “Claimant” means a person who submits a winning ticket for payment of a prize. “Perfect” means to take all steps needed to complete a valid claim for an Agency prize.