A game ticket that does not pass the validation requirements of this chapter is void and the prize may not be paid. If a ticket cannot be validated: The claim shall be denied; The prize may not be paid; and The Agency shall promptly notify the claimant. If a player purchased a defective game ticket and the Director decides to make an adjustment, the sole remedy shall be replacement of the defective game ticket with a current game ticket of equivalent sales price from the same game type.