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<regulation prefix="Regulation" num=".11" citation="COMAR 36.03.10.11" title_num="36" subtitle_num="03" chapter_num="10" heading="Surveillance System Design Standards.">
  <paragraph num="A.">
    <text>A facility operator shall install in its facility a surveillance system that complies with the requirements of this regulation.</text>
  </paragraph>
  <paragraph num="B.">
    <text>A facility operator’s surveillance system shall be reviewed and approved by the Commission under Regulation .12 of this chapter.</text>
  </paragraph>
  <paragraph num="C.">
    <text>A facility operator’s surveillance system shall include:</text>
    <paragraph num="(1)">
      <text>Light sensitive cameras enabled by:</text>
      <paragraph num="(a)">
        <text>Lenses of sufficient magnification to read a video lottery terminal reel strip and credit meter;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Lighting which is continuous and of sufficient quality to produce clear video recordings and still pictures; and</text>
      </paragraph>
      <paragraph num="(c)">
        <text>360-degree pan, tilt, and zoom capability, without camera stops, configured to clandestinely monitor and record:</text>
        <paragraph num="(i)">
          <text>Play and transactions conducted at video lottery terminals;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Transactions conducted in the cashiers' cage and any satellite cage including the face of each individual transacting business with a cashier;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Transactions conducted at ticket redemption units, automated jackpot payout machines, and automated teller machines;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>Activity in the count room;</text>
        </paragraph>
        <paragraph num="(v)">
          <text>Movement of cash and cash storage boxes within the facility;</text>
        </paragraph>
        <paragraph num="(vi)">
          <text>Entrances and exits to the facility and the gaming floor;</text>
        </paragraph>
        <paragraph num="(vii)">
          <text>Activities in all other restricted areas; and</text>
        </paragraph>
        <paragraph num="(viii)">
          <text>Other areas and events designated by the Commission;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>A monitor room located in the facility:</text>
      <paragraph num="(a)">
        <text>Staffed by employees of the facility operator’s surveillance department 24 hours per day; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Equipped with:</text>
        <paragraph num="(i)">
          <text>A communication system capable of monitoring all security department communications;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Connections, direct or through a documented communication protocol with the security department, to all facility alarm systems;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>A surveillance failure notification system that provides an audible, as well as a visual notification, of any failure in the surveillance system or the digital video recording media storage system;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>An emergency power system, tested by the facility operator in the presence of the Commission at least once a year, which can be used to operate the surveillance system in the event of a power failure;</text>
        </paragraph>
        <paragraph num="(v)">
          <text>Computer terminals permitting event notification to, and read only access by authorized surveillance department employees to, the facility operator’s video lottery system;</text>
        </paragraph>
        <paragraph num="(vi)">
          <text>An updated photo library, consisting of photographs that are no more than 5 years old, of all current employees of the facility;</text>
        </paragraph>
        <paragraph num="(vii)">
          <text>A copy of the facility operator’s gaming floor plan required under COMAR 36.03.11.05;</text>
        </paragraph>
        <paragraph num="(viii)">
          <text>A copy of the procedures addressing the evacuation of the facility in the event of fire or other emergency required under Regulation .14 of this chapter; and</text>
        </paragraph>
        <paragraph num="(ix)">
          <text>Copies of the surveillance system contingency plans required under Regulation .12 of this chapter;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>Digital video recording capability equipped to:</text>
      <paragraph num="(a)">
        <text>Superimpose the date and time on all monitoring and recording;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Identify and locate, through the use of a meter, counter, or other device or method, a particular event which was recorded;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Identify on video recording disks or other storage media the type of media player and software prerequisite to viewing the digital images; and</text>
      </paragraph>
      <paragraph num="(d)">
        <text>Be authenticated through use of an embedded video verification encryption code or watermark;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(4)">
      <text>Audio recording capability in the count room that is:</text>
      <paragraph num="(a)">
        <text>Installed and disclosed to employees of the facility; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Consistent with Courts and Judicial Proceedings Article, §§10-401—10-414, Annotated Code of Maryland; and</text>
      </paragraph>
    </paragraph>
    <paragraph num="(5)">
      <text>An access system which:</text>
      <paragraph num="(a)">
        <text>Controls:</text>
        <paragraph num="(i)">
          <text>Physical and logical access to the surveillance system; and</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Physical access to the surveillance monitor room; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Restricts access to the security administration capabilities of the system.</text>
      </paragraph>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>A facility operator shall configure its surveillance system to record all areas and transactions enumerated in §C(1)(c) of this regulation with a resolution of 4 common image format at a minimum of:</text>
    <paragraph num="(1)">
      <text>For a standard definition camera, 30 frames per second; or</text>
    </paragraph>
    <paragraph num="(2)">
      <text>For a high definition camera, 15 frames per second.</text>
    </paragraph>
  </paragraph>
  <paragraph num="E.">
    <text>A facility operator may configure its surveillance system to record activity in areas of the facility not covered by §D of this regulation at a reduced frame rate with a resolution of 4 common image format, as follows:</text>
    <paragraph num="(1)">
      <text>Public areas shall be recorded at a minimum frame rate of 15 frames per second; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Areas not accessible to the public shall be recorded at a minimum frame rate of 7.5 frames per second.</text>
    </paragraph>
  </paragraph>
  <paragraph num="F.">
    <text>Except as provided in §G of this regulation, a facility operator shall retain surveillance recordings:</text>
    <paragraph num="(1)">
      <text>For a minimum of 7 days for transactions or events in the areas covered under §E of this regulation; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>For a minimum of 14 days for transactions or event in the areas covered under §D of this regulation.</text>
    </paragraph>
  </paragraph>
  <paragraph num="G.">
    <text>Upon the request of the Commission or a law enforcement agency that has proper jurisdiction over the facility, a recording shall be retained and stored in accordance with the directives of the Commission or law enforcement agency pertaining to that recording.</text>
  </paragraph>
  <paragraph num="H.">
    <text>Except as provided in this regulation, the surveillance system shall be under the exclusive control of the facility operator’s surveillance department.</text>
  </paragraph>
  <paragraph num="I.">
    <text>A facility operator shall provide the Commission with timely and unfettered access to its surveillance monitor room, surveillance system, and all transmissions.</text>
  </paragraph>
  <paragraph num="J.">
    <text>A facility operator shall timely comply with a request from the Commission to:</text>
    <paragraph num="(1)">
      <text>Use, as necessary, any monitor room in the facility;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Display on the monitors in its monitor room or in the Commission’s on-site monitor room any event capable of being captured by the surveillance system;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Relinquish control of a camera or monitor;</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Discontinue monitoring a particular camera or recording activity captured by it;</text>
    </paragraph>
    <paragraph num="(5)">
      <text>Make a video recording or photograph of any event capable of being captured by the surveillance system; and provide the recording:</text>
      <paragraph num="(a)">
        <text>In a compact disc;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Using a secure drive; or</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Another method approved by the Commission; and</text>
      </paragraph>
    </paragraph>
    <paragraph num="(6)">
      <text>Restrict or deny access to a recording or photograph.</text>
    </paragraph>
  </paragraph>
  <paragraph num="K.">
    <text>A surveillance system may not be remotely accessed from a location outside the surveillance monitor room without the prior written approval of the Commission.</text>
  </paragraph>
  <paragraph num="L.">
    <text>An entrance to a surveillance monitor room may not be visible from the gaming floor.</text>
  </paragraph>
</regulation>