<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".12" citation="COMAR 36.03.10.12" title_num="36" subtitle_num="03" chapter_num="10" heading="Surveillance Department Operating Procedures.">
  <paragraph num="A.">
    <text>At least 60 days before video lottery terminal or table game operations are to commence, a facility operator shall submit to the Commission for review and written approval:</text>
    <paragraph num="(1)">
      <text>A surveillance system meeting the requirements of Regulation .11 of this chapter including, at a minimum, details pertaining to:</text>
      <paragraph num="(a)">
        <text>Camera configuration inside and outside the facility;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Monitor room configuration;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Video recording format and configuration specifications;</text>
      </paragraph>
      <paragraph num="(d)">
        <text>Authentication of digital recordings, including Commission access to the system’s video verification encryption code or watermark;</text>
      </paragraph>
      <paragraph num="(e)">
        <text>Audio recording format; and</text>
      </paragraph>
      <paragraph num="(f)">
        <text>System access controls; and</text>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>Surveillance department operating procedures conforming to this regulation.</text>
    </paragraph>
  </paragraph>
  <paragraph num="B.">
    <text>A facility operator may not commence operations until its surveillance system and surveillance department operating procedures are approved in writing by the Commission.</text>
  </paragraph>
  <paragraph num="C.">
    <text>A facility operator’s surveillance department operating procedures shall, at a minimum, require:</text>
    <paragraph num="(1)">
      <text>Coverage of all areas and transactions enumerated in Regulation .11 of this chapter;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Contingency plans addressing:</text>
      <paragraph num="(a)">
        <text>Full and partial failure of the surveillance system including:</text>
        <paragraph num="(i)">
          <text>A contact list with telephone numbers for individuals required to be notified in the event of a failure; and</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Facility closure protocols; or</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>An electronic format equipped with software that documents changes made by each user; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Planned shutdown of the surveillance system;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>A surveillance incident log:</text>
      <paragraph num="(a)">
        <text>Maintained by monitor room employees in:</text>
        <paragraph num="(i)">
          <text>A book with bound numbered pages that cannot be readily removed;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; or</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>An electronic format equipped with software that documents changes made by each user; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Documenting the scheduled coverage in §C(1) of this regulation and all other nonroutine surveillance activity as follows:</text>
        <paragraph num="(i)">
          <text>Date and time surveillance is commenced;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Name and Commission license number of the individual initiating, performing, or supervising the surveillance;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Reason for the surveillance;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>Whether the suspicious activity involves an alleged regulatory violation or criminal activity;</text>
        </paragraph>
        <paragraph num="(v)">
          <text>Name, if known, alias, or description of an individual being monitored;</text>
        </paragraph>
        <paragraph num="(vi)">
          <text>Description of the activity in which the individual being monitored is engaged;</text>
        </paragraph>
        <paragraph num="(vii)">
          <text>Reading on a meter, counter, or device that identifies the point on the video recording at which the event was recorded;</text>
        </paragraph>
        <paragraph num="(viii)">
          <text>Time at which a video recording is commenced and terminated, if different than when surveillance is commenced or terminated;</text>
        </paragraph>
        <paragraph num="(ix)">
          <text>Date and time surveillance is terminated;</text>
        </paragraph>
        <paragraph num="(x)">
          <text>Summary of the results of the surveillance; and</text>
        </paragraph>
        <paragraph num="(xi)">
          <text>Description of the time, date, and cause of any equipment or camera malfunction which occurred during the conduct of surveillance;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(4)">
      <text>A surveillance room entry log:</text>
      <paragraph num="(a)">
        <text>To be signed by an individual entering the surveillance monitor room who is not a surveillance department employee assigned to the monitor room’s work shift at the time of entry;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Maintained by monitor room employees in:</text>
        <paragraph num="(i)">
          <text>A book with bound numbered pages that cannot be readily removed; or</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(c)">
        <text>Documenting the following:</text>
        <paragraph num="(i)">
          <text>Date and time of entering the monitor room;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>The entering individual's name and department or affiliation;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>The reason for entering the monitor room;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>The name of the individual authorizing the individual's entry into the monitor room; and</text>
        </paragraph>
        <paragraph num="(v)">
          <text>The date and time of exiting the monitor room;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(5)">
      <text>That surveillance monitor room employees notify:</text>
      <paragraph num="(a)">
        <text>Security department supervisory personnel within 5 minutes of an incident of equipment failure affecting coverage of the facility; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>The Commission within 30 minutes of an incident of equipment failure affecting coverage of the facility citing:</text>
        <paragraph num="(i)">
          <text>Date and time;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Cause of the malfunction; and</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Time the facility operator’s security department was notified of the malfunction;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(6)">
      <text>That the facility operator confirm in writing a notice given verbally to the Commission under §C(5) of this regulation; and</text>
    </paragraph>
    <paragraph num="(7)">
      <text>That, on a daily basis, the facility operator synchronize the date and time on the surveillance system to the date and time on the central monitor and control system and its video lottery system.</text>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>A facility operator may not implement a change or amendment in its surveillance system or surveillance department operating procedures approved by the Commission under §B of this regulation without the prior written approval of the Commission.</text>
  </paragraph>
  <paragraph num="E.">
    <text>Surveillance department employees shall be reasonably segregated and independent of all other departments at the facility.</text>
  </paragraph>
  <paragraph num="F.">
    <text>A surveillance department employee may not transfer to any other department in the facility without the prior written approval of the Commission.</text>
  </paragraph>
</regulation>