# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 03 — Gaming Provisions

### Chapter 10 — Video Lottery Facility Minimum Internal Control Standards

#### Regulation .14 Security Department Operating Procedures.

*COMAR 36.03.10.14*

A. At least 60 days before video lottery or table game operations are to commence, a facility operator shall submit to the Commission for review and written approval its security department operating procedures.

B. A facility operator may not commence operations until its security department operating procedures are approved in writing by the Commission.

C. A facility operator’s security department operating procedures shall, at a minimum, include:

  (1) A security zone plan for the facility, employing fixed security posts and roving security officers designed to ensure:

    (a) The physical safety of employees of and invitees to the facility;

    (b) The safeguarding of assets;

    (c) Compliance with all applicable laws and regulations including Commission approved internal controls and operating procedures;

    (d) That the following individuals are identified, prohibited from entering the facility, and, if necessary, immediately removed from the facility:

      (i) An intoxicated individual;

      (ii) An individual who is mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; and

      (iii) An individual who is voluntarily excluded in accordance State Government Article, §9-1A-24(e), Annotated Code of Maryland; and

    (e) That an individual under the age of 21 years is identified, prohibited from accessing the gaming floor in accordance with State Government Article, §9-1A-24(c), Annotated Code of Maryland, and, if necessary, immediately removed from the gaming floor;

  (2) Procedures and controls addressing:

    (a) Facility access controls including:

      (i) An access badge system;

      (ii) If utilized, specifications pertaining to a computerized access control system; and

      (iii) Administrative responsibility over a manual or computerized access control system;

    (b) A temporary access credential;

    (c) Key controls;

    (d) Emergency alarm and fire command responsibilities including communication protocols with the surveillance department;

    (e) Evacuation of the facility in the event of fire or other emergency;

    (f) The identification and immediate removal of an intoxicated individual, an individual under the age of 21 years, an individual who is mandatorily excluded, and an individual who is voluntarily excluded;

    (g) Player disputes under Regulation .47 of this chapter; and

    (h) The notice requirements of §C(4) of this regulation;

  (3) A security department incident log:

    (a) Maintained by security department employees in:

      (i) A book with bound numbered pages that cannot be readily removed; or

      (ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and

    (b) Documenting the following:

      (i) Assignment number of the incident;

      (ii) Date and time;

      (iii) Name and Commission license of the department member covering the incident;

      (iv) Nature of the incident; and

      (v) Resolution of the incident; and

  (4) A requirement that a facility operator notice the Commission on detection of:

    (a) An individual engaged in, attempting to engage in, or suspected of cheating, theft, embezzlement, or other illegal activities;

    (b) An individual possessing a firearm, electronic control device, dangerous weapon, or other device or object prohibited under Regulation .48 of this chapter; or

    (c) An individual who is:

      (i) Under the age of 21 years;

      (ii) Intoxicated;

      (iii) Mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; or

      (iv) Voluntarily excluded in accordance with State Government Article, §9-1A-24(e), Annotated Code of Maryland.