# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 03 — Gaming Provisions

### Chapter 10 — Video Lottery Facility Minimum Internal Control Standards

#### Regulation .25 Verification of Credit Application Information.

*COMAR 36.03.10.25*

A. Prior to authorizing an extension of credit and counter check privileges under Regulation .24 of this chapter, a facility operator shall verify the information on the credit application submitted by the player in accordance with this regulation.

B. The verification of credit application information required under this regulation:

  (1) Shall be conducted by a general cashier or credit department representative with no incompatible functions including the ability to authorize credit or approve a change in a credit limit;

  (2) Shall be documented in the player’s credit file by recording the following:

    (a) Source of the verification;

    (b) Date and time;

    (c) Method of verification; and

    (d) Signature of the verifying general cashier or credit department representative; and

  (3) May be performed telephonically if the facility operator:

    (a) Requests documentation confirming the information verified telephonically;

    (b) Documents the request for confirming information in the player’s credit file; and

    (c) Maintains all confirming documentation received in the player’s credit file.

C. If a player’s credit limit will exceed $2,500, the facility operator shall verify the player’s residential address with:

  (1) A consumer credit bureau;

  (2) The player’s bank; or

  (3) An alternative source which may not include examination of additional identification credentials or other documentation presented by the player at the facility.

D. The facility operator shall:

  (1) Verify the player’s current gaming related credit limits and outstanding balances with:

    (a) A casino credit bureau; or

    (b) Each gaming operator with whom the player has an outstanding limit;

  (2) Document the player’s current gaming related credit limits and outstanding balances in the credit file by recording for each gaming related credit limit:

    (a) The date the player’s credit account was established;

    (b) Amount of the current authorized credit limit;

    (c) Current balance; and

    (d) Any derogatory information noted in the player’s account; and

  (3) If applicable, document in the credit file that no gaming related credit limit or outstanding balance information is available on the player.

E. A facility operator shall:

  (1) Verify the player’s outstanding indebtedness with a:

    (a) Consumer credit bureau; or

    (b) Casino credit bureau; and

  (2) Document the player’s outstanding indebtedness in the credit file by recording:

    (a) If available, the current balance of each debt obligation; and

    (b) Any derogatory information noted.

F. A facility operator shall:

  (1) Verify the player’s personal checking account information with:

    (a) The player’s bank; or

    (b) A bank verification service; and

  (2) Document the player’s personal checking account information by recording in the credit file:

    (a) Confirmation that the account is a personal account on which the player may draw individually;

    (b) Account number;

    (c) Date the account was opened;

    (d) If available, average balance of the account for the last 12 months;

    (e) Balance in the account; and

    (f) Name and title of the person supplying the information.

G. A facility operator shall verify that the player is not an individual who is:

  (1) Under 21 years of age;

  (2) Voluntarily suspended from counter check privileges under Regulation .32 of this chapter;

  (3) Mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; or

  (4) Voluntarily excluded in accordance State Government Article, §9-1A-24(e), Annotated Code of Maryland.

H. A facility operator shall develop and include in the internal controls submitted to and approved by the Commission under Regulation .05 of this chapter procedures:

  (1) Identifying those employees authorized to conduct the verifications required under this regulation; and

  (2) Addressing the verification process required under this regulation.