# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 03 — Gaming Provisions

### Chapter 10 — Video Lottery Facility Minimum Internal Control Standards

#### Regulation .34 Player Tracking System.

*COMAR 36.03.10.34*

A. For the purposes of this regulation, a player tracking system means the collective hardware, software, communications technology, and other ancillary equipment owned or leased by a facility operator to collect, monitor, interpret, analyze, authorize, report, and audit data pertaining to:

  (1) Player activity generally at video lottery terminals and table games; and

  (2) Individual player activity at video lottery terminals and table games where the player has registered with the facility operator for inclusion in the player tracking system.

B. A facility operator shall utilize a player tracking system meeting the requirements of this subtitle.

C. A facility operator may not collect or monitor the activity of an individual who it knows, suspects, or has reason to know or suspect is:

  (1) Under the age of 21 years;

  (2) Mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; or

  (3) Voluntarily excluded in accordance State Government Article, §9-1A-24(e), Annotated Code of Maryland.

D. A facility operator shall provide a player with a record of video lottery terminal and table game spending levels if:

  (1) The player:

    (a) Has registered with the facility for inclusion in the player tracking system; and

    (b) Submits a signed request for the spending level documentation at:

      (i) The cashiers' cage; or

      (ii) Other location at the facility approved by the Commission; and

  (2) The identification of the player and the authenticity of the player's signature on the request is established by an employee satisfactorily comparing the:

    (a) Player's information recorded on the spending level request documentation with the information contained on the valid, unexpired government-issued photographic identification presented by the player; and

    (b) Player's physical appearance with the photograph contained on the valid, unexpired government-issued photographic identification presented by the player.

E. A facility operator shall provide a player with a record of video lottery terminal and table game spending levels if the player:

  (1) Has registered online with the facility operator for the establishment of an account; and

  (2) Enters a unique login credential at a:

    (a) Self-service kiosk; or

    (b) Facility operator’s player rewards website.