# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 03 — Gaming Provisions

### Chapter 10 — Video Lottery Facility Minimum Internal Control Standards

#### Regulation .37 Ticket Redemption Unit.

*COMAR 36.03.10.37*

A. A facility operator may utilize a ticket redemption unit meeting the requirements of this subtitle.

B. A facility operator shall locate a ticket redemption unit on the gaming floor or cashier’s cage, subject to the surveillance coverage requirements of Regulation .11 of this chapter.

C. A ticket redemption unit:

  (1) Shall in accordance with Regulation .36 of this chapter be configured to:

    (a) Redeem a gaming ticket of less than $5,000; and

    (b) Direct a player attempting to redeem a gaming ticket of $5,000 or more to the cashiers’ cage; and

  (2) May be configured to function as a bill breaker changing bills of one denomination into bills of a smaller denomination.

D. A facility operator shall develop and include in the internal controls submitted under Regulation .05 of this chapter, procedures addressing a ticket redemption unit.

E. A facility operator’s internal controls shall address:

  (1) Distribution of cash to a ticket redemption unit;

  (2) Removal of gaming tickets and cash accepted by a ticket redemption unit;

  (3) Reconciliations associated with the replenishment process;

  (4) Generation of the following reports by a ticket redemption unit or ancillary system or application for the reconciliation period, which may be by gaming day, shift, or drop cycle:

    (a) A gaming ticket transaction report which details:

      (i) Disposition, as paid, partially paid, or unpaid, of gaming tickets accepted by a ticket redemption unit;

      (ii) Gaming ticket validation number;

      (iii) Date and time of redemption;

      (iv) Amount requested; and

      (v) Amount dispensed;

    (b) A reconciliation report which details:

      (i) Date and time;

      (ii) Unique asset identification number of the ticket redemption unit;

      (iii) Total amount of cash in the currency and coin cassettes;

      (iv) Total number of bills accepted by denomination; and

      (v) Total amount of gaming tickets accepted; and

    (c) A gaming ticket and currency storage box report which details the following data whenever a storage box is removed from the ticket redemption unit:

      (i) Date and time;

      (ii) Unique asset identification number of the ticket redemption unit;

      (iii) Unique identification number for each storage box in the ticket redemption unit;

      (iv) Total amount of currency dispensed;

      (v) Total number of bills dispensed by denomination;

      (vi) Total amount of gaming tickets accepted;

      (vii) Total count of gaming tickets accepted; and

      (viii) Details required to be included in the gaming ticket transaction report required under §E(4)(a) of this regulation; and

  (5) A transaction history report which details all critical player transaction history including the date, time, amount, and disposition of each complete and incomplete transaction.