A facility operator may establish an off-site customer service location for a player to: Establish a customer deposit account and make a deposit under Regulation .23 of this chapter; and Pay a counter check under Regulation .28 of this chapter. A facility operator that uses an off-site customer service location shall have internal controls that require: Establishment of a compliance program required under COMAR 36.03.10.07.Q, that is updated to include the off-site customer service location operation; Identification of the: Address of the off-site customer service location; Date the off-site customer service location is expected to open; Name and contact information of the off-site customer service location manager; Off-site customer service location telephone number(s); Off-site customer service location normal hours of operation; and An organization chart listing all positions that will have responsibility over Maryland operations related to the off-site customer service location; Commencement of an off-site customer service location operation only after receiving Commission approval; An employee independent of the off-site customer service location operation and the cage department to submit a monthly listing and reconciliation of all outstanding credit instruments that have been transferred to branch offices to the credit issuances and payments recorded by the cage; An Off-Site Customer Service Location Report to be maintained by the licensee and updated quarterly to include the following for each off-site customer service location: Address and telephone numbers; If applicable, opening and closing date; Name of the off-site customer service location manager; Off-site customer service location normal hours of operation; and Year-to-date and previous calendar year dollar amounts of the following Maryland specific transactions received or disbursed, and controlled by, the off-site customer service location: Cash deposits, noncash deposits, and total deposits; Cash withdrawals, noncash withdrawals, and total withdrawals; and Cash payments on credit instruments, noncash payments on credit instruments, and total payments on credit instruments; The Off-Site Customer Service Location Report to be submitted to the Commission no later than 30 days after the end of the calendar year; An off-site customer service location to maintain the following records for Maryland video lottery operations: A separate monthly log, by day, of payments received on credit instruments that includes: Player’s name on an account to which a payment is being applied; Name of individual making a payment; Date of payment; Amount of payment; and Whether a payment was by cash, check or other financial instrument; A separate monthly log, by day, of all funds deposited and withdrawn that includes: Player’s name on an account to which the funds are being applied; Name of the individual making the payment; Date of deposit or withdrawal; Amount of deposit or withdrawal; Whether the transfer of funds was made by cash, check, or other financial instrument; and New ending account balance; and Monthly record of currency exchange rate gains and losses and money changer fees in conjunction with a player’s payment on a credit instrument that includes: Player’s name; Date of receipt; and Amount of payment; and Any costs associated with the Commission’s audit or review of an off-site customer service location operation to be reimbursed by the licensee to the Commission. An off-site customer service location may not open until the Commission approves: The internal controls described in §B of this regulation; and An activation request submitted by the facility to the Commission.