Regulation .18 Player Complaints.

A facility operator shall attempt to timely resolve a dispute with a player concerning operation of an instant bingo machine or payment of alleged winnings.

A facility operator who is unable to satisfactorily resolve a dispute with a player shall provide the player with a Commission player complaint form together with instructions for completing and submitting the form.

The Commission shall investigate a complaint submitted to the Commission and notify the player and facility operator of its determination.