A manufacturer may not perform from a remote location analysis of, or technical support with regard to, an instant bingo machine or instant bingo validation and accounting system without: Submission of a written request to the Commission; and The written approval of the Commission. A facility operator intending to authorize remote access to an instant bingo validation and accounting system under this regulation shall include in its internal controls submitted for Commission approval under a written system of access protocols which require: A unique system account for each employee of a manufacturer identified by the manufacturer as potentially required to perform technical support from a remote location; Use of a dedicated and secure communication facility; Prior notice by the manufacturer of intent to remotely access a system to the: Facility operator; and Commission; The facility operator to take affirmative steps, on a per access basis, to activate a manufacturer’s access privileges; Imposition of limits on the ability of any individual authorized under this regulation to deliberately or inadvertently interfere with: The normal operation of the system; and Its data; An access log: Maintained by both the: Manufacturer; and Facility operator’s information technology department; Maintained in: A book with bound numbered pages that cannot be readily removed; or An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and Documenting the: Manufacturer version number of the system accessed; Type of connection as leased line, dial in modem, or private WAN; Name of the manufacturer employee remotely accessing the system; Name of the information technology department employee activating the manufacturer's access to the system; Date and time of the connection; Duration of the connection; Reason for the remote access including a description of the symptoms or malfunction prompting the need for remote access to the system; and Any action taken or further action required. A facility operator may not authorize a manufacturer to remotely access an instant bingo validation and accounting system until its system access protocols are approved in writing by the Commission. Any modification to a system required to be tested, certified and approved by the Commission shall be processed as: An emergency modification under Regulation .05 of this chapter; or A standard modification under Regulations .02(B) and .03(B) of this chapter. If an employee of a manufacturer is no longer employed or authorized by a manufacturer to remotely access a system pursuant to this regulation, the manufacturer shall: Immediately notify in writing: Any facility operator that has established a unique system account for that employee of the change in authorization; and The Commission; and Verify with each facility operator notified of the change in authorization that the access privileges of the individual have been revoked.