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<regulation prefix="Regulation" num=".11" citation="COMAR 36.10.13.11" title_num="36" subtitle_num="10" chapter_num="13" heading="Surveillance Department Operating Procedures for Class A and Class B-1 Sports Wagering Facility Licensees.">
  <paragraph num="A.">
    <text>Except as set forth in §B, this regulation is only applicable to the holder of a Class A sports wagering facility license.</text>
  </paragraph>
  <paragraph num="B.">
    <text>The Commission may require the holder of a Class B-1 sports wagering license to comply with any or all of the requirements of this regulation.</text>
  </paragraph>
  <paragraph num="C.">
    <text>At least 60 days before sports wagering operations are to commence, a sports wagering licensee shall submit to the Commission for review and written approval:</text>
    <paragraph num="(1)">
      <text>A surveillance system meeting the requirements of Regulation .10 of this chapter including, at a minimum, details pertaining to:</text>
      <paragraph num="(a)">
        <text>Camera configuration inside and outside the facility;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Monitor room configuration;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Video recording format and configuration specifications;</text>
      </paragraph>
      <paragraph num="(d)">
        <text>Authentication of digital recordings, including Commission access to the system’s video verification encryption code or watermark;</text>
      </paragraph>
      <paragraph num="(e)">
        <text>Audio recording format; and</text>
      </paragraph>
      <paragraph num="(f)">
        <text>System access controls; and</text>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>Surveillance department operating procedures conforming to this regulation.</text>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>A sports wagering licensee may not commence operations until its surveillance system and surveillance department operating procedures are approved in writing by the Commission.</text>
  </paragraph>
  <paragraph num="E.">
    <text>A sports wagering licensee’s surveillance department operating procedures shall, at a minimum, require:</text>
    <paragraph num="(1)">
      <text>Coverage of all areas and transactions enumerated in Regulation .10 of this chapter;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Contingency plans addressing:</text>
      <paragraph num="(a)">
        <text>Full and partial failure of the surveillance system including:</text>
        <paragraph num="(i)">
          <text>A contact list with telephone numbers for individuals required to be notified in the event of a failure; and</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Facility closure protocols; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Planned shutdown of the surveillance system;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>A surveillance incident log to:</text>
      <paragraph num="(a)">
        <text>Be maintained by monitor room employees in:</text>
        <paragraph num="(i)">
          <text>A book with bound numbered pages that cannot be readily removed; or</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Document the scheduled coverage in §D(1) of this regulation and all other non-routine surveillance activity as follows:</text>
        <paragraph num="(i)">
          <text>Date and time surveillance is commenced;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Name and Commission license number of the individual initiating, performing, or supervising the surveillance;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Reason for the surveillance;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>Whether the suspicious activity involves an alleged regulatory violation or criminal activity;</text>
        </paragraph>
        <paragraph num="(v)">
          <text>Name, if known, alias, or description of an individual being monitored;</text>
        </paragraph>
        <paragraph num="(vi)">
          <text>Description of the activity in which the individual being monitored is engaged;</text>
        </paragraph>
        <paragraph num="(vii)">
          <text>Reading on a meter, counter, or device that identifies the point on the video recording at which the event occurred;</text>
        </paragraph>
        <paragraph num="(viii)">
          <text>Time at which a video recording is commenced and terminated, if different than when surveillance is commenced or terminated;</text>
        </paragraph>
        <paragraph num="(ix)">
          <text>Date and time surveillance is terminated;</text>
        </paragraph>
        <paragraph num="(x)">
          <text>Summary of the results of the surveillance; and</text>
        </paragraph>
        <paragraph num="(xi)">
          <text>Description of the time, date, and cause of any equipment or camera malfunction which occurred during the conduct of surveillance;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(4)">
      <text>A surveillance room entry log to:</text>
      <paragraph num="(a)">
        <text>Be Signed by an individual entering the surveillance monitor room who is not a surveillance department employee assigned to the monitor room’s work shift at the time of entry;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Be maintained by monitor room employees in:</text>
        <paragraph num="(i)">
          <text>A book with bound numbered pages that cannot be readily removed; or</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and</text>
        </paragraph>
      </paragraph>
      <paragraph num="(c)">
        <text>Document the following:</text>
        <paragraph num="(i)">
          <text>Date and time of entering the monitor room;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>The entering individual’s name and department or affiliation;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>The reason for entering the monitor room;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>The name of the individual authorizing the individual’s entry into the monitor room; and</text>
        </paragraph>
        <paragraph num="(v)">
          <text>The date and time of exiting the monitor room;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(5)">
      <text>That surveillance monitor room employees notify:</text>
      <paragraph num="(a)">
        <text>Security department supervisory personnel within 5 minutes of an incident of equipment failure affecting coverage of the facility; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>The Commission within 30 minutes of an incident of equipment failure affecting coverage of the facility citing:</text>
        <paragraph num="(i)">
          <text>Date and time;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Cause of the malfunction; and</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Time a sports wagering licensee’s security department was notified of the malfunction;</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(6)">
      <text>That a sports wagering licensee confirm in writing a notice given verbally to the Commission under §D(5) of this regulation; and</text>
    </paragraph>
    <paragraph num="(7)">
      <text>That, on a daily basis, a sports wagering licensee synchronize the date and time on the surveillance system to the date and time on a public time server.</text>
    </paragraph>
  </paragraph>
  <paragraph num="F.">
    <text>A sports wagering licensee may not implement a change or amendment in its surveillance system or surveillance department operating procedures approved by the Commission under §C of this regulation without the prior written approval of the Commission.</text>
  </paragraph>
  <paragraph num="G.">
    <text>Surveillance department employees shall be reasonably segregated and independent of all other departments at the facility.</text>
  </paragraph>
  <paragraph num="H.">
    <text>A surveillance department employee may not transfer to any other department in the facility without the prior written approval of the Commission.</text>
  </paragraph>
</regulation>