Regulation .37 Bettor Complaints.

A sports wagering licensee shall attempt to timely resolve a dispute with a bettor concerning the licensee’s sports wagering operation or payment of alleged winnings within 7 days after receiving the complaint.

A sports wagering licensee shall maintain, in a retrievable format approved by the Commission, a copy of all bettor complaints and all documentation of the licensee’s response.

On receipt of a complaint, the Commission shall investigate and notify the bettor and sports wagering licensee of its determination.