# COMAR Title 36 — Maryland State Lottery and Gaming Control Agency

## Subtitle 10 — Sports Wagering Provisions

### Chapter 13 — Sports Wagering Licensee Minimum Internal Control Standards

#### Regulation .37 Bettor Complaints.

*COMAR 36.10.13.37*

A. A sports wagering licensee shall attempt to timely resolve a dispute with a bettor concerning the licensee’s sports wagering operation or payment of alleged winnings within 7 days after receiving the complaint.

B. A sports wagering licensee shall maintain, in a retrievable format approved by the Commission, a copy of all bettor complaints and all documentation of the licensee’s response.

C. On receipt of a complaint, the Commission shall investigate and notify the bettor and sports wagering licensee of its determination.