Regulation .02 Patient Rights.
Regulation .02 Patient Rights.LinkCopy Citation
A commercial ambulance service shall provide each patient:
A.
Considerate and respectful care;
B.
Information from the commercial ambulance service necessary in order to give informed consent for transport or treatment, or both;
C.
The opportunity to refuse transport or treatment when the patient is apparently competent to do so;
D.
Reasonable privacy concerning a patient's transportation and care;
E.
Confidentiality of all communications and records relating to patient transportation and care except to the extent otherwise required by law;
F.
Reasonable response to a request for services once the commercial ambulance service is engaged to provide service;
G.
Service that is within reasonable limits of the scheduled pickup and delivery times;
H.
Reasonable continuity of care once the commercial ambulance service is engaged to provide service;
I.
An opportunity to examine and receive an explanation of the patient's bill;
J.
An environment in the commercial ambulance free from recognized hazards and unreasonable annoyances including but not limited to:
(1)
Smoking,
(2)
Loud radio, and
(3)
Loud conversation by the crew; and
K.
Information that commercial ambulance services operating in Maryland are regulated by the Maryland Institute for Emergency Medical Services Systems.