Chapter 02. Patient Rights

Considerate and respectful care;

Information from the commercial ambulance service necessary in order to give informed consent for transport or treatment, or both;

The opportunity to refuse transport or treatment when the patient is apparently competent to do so;

Reasonable privacy concerning a patient's transportation and care;

Confidentiality of all communications and records relating to patient transportation and care except to the extent otherwise required by law;

Reasonable response to a request for services once the commercial ambulance service is engaged to provide service;

Service that is within reasonable limits of the scheduled pickup and delivery times;

Reasonable continuity of care once the commercial ambulance service is engaged to provide service;

An opportunity to examine and receive an explanation of the patient's bill;

An environment in the commercial ambulance free from recognized hazards and unreasonable annoyances including but not limited to:

Information that commercial ambulance services operating in Maryland are regulated by the Maryland Institute for Emergency Medical Services Systems.